We appreciate you taking the time to share your feedback on the Galaxy Buds2 Pro, Jaee. Your feedback is crucial to us as we continue to make improvements. With the Galaxy Buds2 Pro, you can enjoy real-time translations using Galaxy AI. Simply use the interpreter feature on your compatible Galaxy phone to receive clear translations through your Galaxy Buds, whether in person or over the phone. To wear your Galaxy Buds2 or Galaxy Buds2 Pro properly, ensure the earbud tips are securely attached before inserting them according to the direction of your ear canal for optimal comfort and sound quality. If you need to make adjustments, you can rotate the earbuds or try different sizes; we recommend experimenting with various ear tips to find the most comfortable fit. Check out the link attached for options to help you get a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003618/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey RobT, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality of your device. We would be happy to help you with the ANC feature to help further enhance your usage of the earbuds. We have provided a link to an article to help you with this feature. We have also provided a link to the Samsung Support Team if you believe this feature is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hey Robert! We see that you reached out to share your feedback on the Galaxy Buds2 Pro. We appreciate your insight regarding battery life. Designed to deliver an exceptional audio experience, the Galaxy Buds2 Pro features active noise cancellation and an ambient mode for customizable sound. To maximize battery performance, ensure all software is up to date and adjust settings based on your usage needs. By making a few changes, you can conserve battery power, ensuring your earbuds last when you need them most. When not in use, store the earbuds in the charging case with the cover closed, and adjust the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, make modifications to the Galaxy Buds app. Your satisfaction is important, and we’re committed to providing the best experience possible. If you have further questions or need assistance, feel free to reach out to us at Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Luis Dy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the quality of your earbuds. If you believe the volume may not be operating as intended, we have provided a link to an article to help you troubleshoot at your convenience. We have also provided a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello Robynn, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how valuable the lasting battery life of your earbuds are to you every day. We have some great resources available to help you with the battery life of your device, and have linked below for your convenience. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for your review, Graig! We’re ecstatic to see that you’re enjoying the great sound, vibrant color, and impressive features of the Galaxy Buds2 Pro. We understand your anticipation for the battery life and want to share that the Buds2 Pro provides up to 8 hours of playtime on a single charge. Plus, with a fully charged case, you can extend that listening experience to an incredible 30 hours! We can’t wait to hear more from you in the future. If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus