Hey Boggs3010, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you with the fit of your device to help you love your device fully. We have provided a link to an article to help you with the placement of the earbuds in your ears, you can also use the included additional ear tips in a larger and smaller size to help you with the fit. Lastly, you can always perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hey Robert, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important specific features are to you when using your earbuds and we'd be happy to help you troubleshoot any frustration you are experiencing. With regards to the connection to your device, we have provided a link to an article to help with this matter. We have also provided links to articles to help you with the ANC feature and fit of your earbuds. If you continue to experience the frustration with the fit, you can perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Tia M, thank you for sharing your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the comfort and fit of your earbuds are to you for your continued usage and enjoyment. In addition to the steps you have already taken with your earbuds, you can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also provided a link to an article with additional tips for wearing your earbuds as well. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages