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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro

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Jul 26, 2024
NicksCuriosity
4 out of 5 stars review

Amazing sound and features, horrible battery life

[This review was collected as part of a promotion.] These buds are amazing when you're using them. They have sound adjustments for voice, music, movies and gaming. The touch functions work well, and you can turn them off in the app. The noise cancellation is amazing. So is the ambient sound features. I particularly enjoy that they will switch from my computer to my phonr automatically when I receive a call. The only issue I have is with how long they last before having to be recharged. It is currently only about 2 hours.

Review from Samsung US
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Jul 29, 2024
Siggurds
3 out of 5 stars review

Great sound with slippage

[This review was collected as part of a promotion.] I've had every pair of Samsung Buds that have been out in the US market. While these have the best audio quality that I've heard so far, they don't stay in my ears very well. Even the older Samsung Buds Live (with the bean design which nobody liked) stayed in my ears longer than these. The bass is super impressive however and I find myself using these more and more because of the ease of use in switching between my multiple systems (phone, tablet, laptop, handheld gaming computer and desktop computer). I've tried the various tip sizes that these come with, and they still slip out of my ears for some reason.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hi there Siggurds, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We love hearing you are pleased with the audio quality and features of your earbuds. We would be thrilled to help you with the ideal fit to have the best experience possible with your device. We have provided a link to an article to help discover the ideal placement of your earbuds. We would also recommend doing a fit test with your earbuds while wearing and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Feb 26, 2024
Checox10
4 out of 5 stars review

Great earbuds that can still be improved.

[This review was collected as part of a promotion.] I have had the Galaxy Buds2 Pro for about 3 months now and the sound quality is amazing. I love the sleek design, battery life, connectability, and functions of the Buds. The two things I believe that can be improved are related. First is the fit within the ear. These buds don't stay super well in the ear and I find myself regularly fidgeting with them to readjust them in my ear to try to get them to stay in securely. I imagine that is part of the reason for my second area of improvement in that the noise cancelation function could be improved.

Review from Samsung US
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May 1, 2023
Daveconnectz
5 out of 5 stars review

Buds 2 pro the best

[This review was collected as part of a promotion.] Buds for my travels and trips on planes works great I fall sleep with them I can work out with them no problem of them falling out they have diffrent sizes on the plug of the ears so it great for anything you do throught the days cancels noise 😊 I'm very happy with mines

Review from Samsung US
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Mar 13, 2023
Jscafs
5 out of 5 stars review

Good fit, even better sound

[This review was collected as part of a promotion.] I had buds in the past. They were chunky. Did not fit and hurt. These far surpassed my expectations. I use them at the gym, they don't feel like they are falling out, handle sweat very well, and I can forget I have them in for hours. The sound it near perfect and I love the 360 sound effect. Without a doubt the best wireless earphones I've ever owned.

Review from Samsung US
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Aug 12, 2024
randomPerson
4 out of 5 stars review

Love the watch but somethings are traded off

[This review was collected as part of a promotion.] The galaxy 5 pro is a really good watch with pretty decent battery life but if you try to make a call using only mobile signal the watch will overheat but besides that it a pretty solid watch would buy again

Review from Samsung US
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May 1, 2023
Khemical
5 out of 5 stars review

These are great. They fit well, and I can exercise

[This review was collected as part of a promotion.] I use the earbuds to exercise, listen to music, make phone calls, and sometimes just to cancel the noise around me. They are great for taking walks or keeping one in to listen to my music while walking the dog.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
Feb 28, 2023
Gungnir
5 out of 5 stars review

Well Done!

[This review was collected as part of a promotion.] The sound quality, functionality, and the seemless integration into my daily life of these have been on point! Bravo, Samsung. Haven't had them too long so time will tell how rugged they are buy I don't foresee any issues.

Review from Samsung US
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Sep 4, 2024
1stclass
2 out of 5 stars review

Earbud volume is too quiet

I bought the Buds2 Pro a year ago, and while the sound quality was great initially, the experience has been disappointing over time. After a couple of months, the left earbud started losing volume, even at max settings. Eventually, I lost the right earbud, leaving me with the left one, which has become so quiet that even the 'find my earbud' feature is barely audible. I've tried cleaning them and adjusting all volume settings on my device, but nothing works. Unfortunately, I can't adjust the volume via the Wearables app or touch controls without the right earbud. My main complaint is that the left earbud is now far too quiet to be usable. I’m not sure if this is a hardware or software issue.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from Social Commerce

Hi there 1stclass, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how important your earbuds are to you every day. WE would love to help you troubleshoot the audio getting quieter over time with usage. We have provided links to two articles, one to help ensure your earbuds are clean and free of debris that might be causing this experience. We have also provided a link to an article to help you with the quiet audio you mention. We have also provided a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth How to clean your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00086123/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Jan 31, 2024
Wollymountain8373
4 out of 5 stars review

Great wireless earbuds

[This review was collected as part of a promotion.] Enjoyed the features and sound quality of the Galaxy Ear Buds Pro2, but disappointed with the battery life. It falls short of expectations, requiring frequent recharging for optimal use. A 4-star rating reflects the overall positive experience, but improvements in battery longevity would elevate these earbuds.

Review from Samsung US
Helpful?0TSVSSLSUST413606811673
reply from R&R Team

Hi Wollymountain8373! Thank you for taking the time to share your thoughts on the Galaxy Buds Pro 2! We're glad to hear that you enjoyed the features and sound quality. We noted your concerns about the battery life, and we appreciate your feedback. We’re always looking for ways to improve our products, and your insights are valuable to us. The Galaxy Buds2 Pro offers up to 8 hours of playtime per charge, which can be extended to a total of 30 hours with a fully charged case. To help conserve battery life, we recommend keeping the earbuds in the charging case with the lid closed when not in use and adjusting the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, you can modify the notification settings within the Galaxy Buds app. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus