Took a while to find one in stock at my local Sam's club, but jumped on it when it came in. Took it home, and immediately applied waterproofing to all of the boards prior to assembly. The next day, after everything was dry I assembled the whole pergola on my back deck in about 4 hours, then moved it into position and used some different brackets to secure it down. It has transformed my back deck and we will be spending a lot more time outside because of it.

This is a very good value if it is stocked at your local SAM's. The two long, heavy boxes fit into my mini-van with the seats taken out. In Southern California, the climate is very sunny all year around, so I was concerned about the stain finish's long-term durability, even with a protective clear sealer applied, as is recommended. Clear sealers may waterproof the substrate, but will provide very little UV light protection. I wanted this to last for years with easy maintenance, so I painted all the pieces with three coats of high-grade house paint before assembling it. Three coats were required to completely cover the silver color with a pure white. Also, the kit comes with very spaced out wood strips across the top, so there is almost no shade provided with the standard kit. I was able to place two additional strips between each pair - so now it is like a patio cover with noticeable shade. With the added strips being painted too, three gallons of paint were needed in total.

Bought about a month ago and finally got around to assembling it; took two people five hours.Tip: We laid out all the pieces on the concrete porch and labeled them with blue tape and a sharpee. Some pieces were scratched- we touched up with Valspar exterior solid stain in the color classic mahagony. Then used a water based spar urethane in clear satin (varathane indoor/ outdoor) to seal the finish. P.S. After construction, we decided to add a pitched roof (metal) and attached to house- will add lights later.

Love the pergola but very hard to assemble. The bolts weren’t long enough to use with all of the washers. We finally gave up on the washers and assembled without it. I wish the hardware was better. That is my only complaint. Better hardware would have made assembly easy and we could have used the washers.we will see how long it lasts without washers.

We are very happy with this pergola. Although it was a little tricky to do over a pond, we got it done. We had no problems putting together, instructions were clear as well as numbered pieces. We did have a problem with a side board peeling, but called CS and another is being sent out.

I ordered this online and paid way more. Saw it in my local store for $799 and they had a few in stock. So of course I purchased it. It took my guys about 3.5 hours to put it together (they are professionals) and it looks amazing. Highly recommend and if you can get it in store DO IT! This Pergola is excellent quality and will last! I’m very happy with my purchase!

I bought this pergola which looks very nice, but the wood is heavily damaged after AIT WorldWide installation the company that installs these for Backyard Discovery. After several emails, I still have not resolution to who is going to fix the cap that fell off. Both companies are asking me to reach out to the other. A few pictures of the quality and installation attached.

Our Pergola arrived in two long heavy boxes and contained all the wood, nuts, bolts and screws needed for assembly. There were a couple of minor places on the posts where the wood had split, but no other damage. We were able to hide the split wood against a wall. It took about 6 hours to put together with 2 people and we were feeling the pain by the end of it. The instructions were a little hard to follow and the pieces were not clearly marked, and that is the reason for only 4 stars. All in all, it is a beautiful piece when fully assembled.

I purchased this product from Samsclub.com on 5/13/2022 after seeing it in my local store. What the advertising DOES NOT MENTION are the facts that one must waterproof the product in order to maintain its warranty and it can only be mounted on a concrete patio or on concrete footers at one's own expense. Due to the pergola size and the number of individual wooden pieces, waterproofing this bulky and large product is a major task (or nightmare). If I had known that it wasn't waterproofed by the manufacturer, I would have never bought this product. It's only stained. Additionally, I have a paver patio that the company told me over the telephone that they didn't recommend mounting on pavers. I would have to install concrete footers bought at my local hardware store. The recommended BILT phone app that alleges to be simple, is merely an animated video that is totally unrealistic in most cases. For example, it shows the pergola moving around like a flying carpet when putting the posts into the base for permanent locational measurements and marking purposes. It took 3 adults to move this BEAST at best. 4 adults would have been better. The app states words to the effect, "With the assistance of another adult", blah, blah, blah. No way in heck unless the 2 adults are 6'5" or above and are power lifters. Another serious matter is the alignment of pilot holes, or in some cases, the lack thereof. Due to slight warping, purvin and joist holes don't even come close to alignment. More drilling and aligning that I didn't need. The last joke on me was that the installation instructions state that the product can be assembled in 7 hours. When working by oneself at times, it takes about 7 hours to install the joists alone... another 6-7 hours to align and secure the purvins on top. So, whoever rated this product as "Highly Rated", must be Sam's Club paid advertisers. So, after intermittent rain showers and other work stoppages, I completed this project on June 6, 2022. It looks nice, but so much for the 7-hour completion promotion, even with 2 people. Oh, and did I mention that the seller offers installation assistance for a fee? I was afraid to ask for the cost but I had to wonder if there was some sort of "planned difficulty" in the design build of this product in order to promote business with a partner to assist the customer with the installation? Maybe it was just a "supply chain" issue due to the pandemic... LOL

is awesome! I did have to replace a part and got someone on the line in 60-90 seconds! A real person. They had me send them my receipt to register me and withing an hour the part was shipped. I had it the next day. The instructions are good but I'd revise them. I seal the wood first thing. I used Thompsons Timber Oil in cedar. Next I'd anchor the feet down after step 4. Why wait until you have all of the extra weight on it? If your feet are directly on the concrete I'd opt for shorter concrete screws. Make sure everything is level plumb and square. I believe I could do another in less than 5 hours but I used a cordless screwdriver. I think this is a good value for the money and am happy with my purchase.