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Customer reviews for Backyard Discovery 14' x 10' Somerville Pergola with PowerPort for
Backyard Discovery 14' x 10' Somerville Pergola with PowerPort
4.6 out of 5 stars
stars
613 ratings470 reviews
  1. 5 stars75% (460)
  2. 4 stars16% (96)
  3. 3 stars3% (20)
  4. 2 stars1% (9)
  5. 1 star5% (28)

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Showing 31-40 of 470 reviews
Apr 24, 2021
Kara M
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice product, but directions lacked clarity

Overall, it looks great in our backyard. The directions could’ve been better. For example, it would’ve been nice for them to tell us how far apart the marking should be for the roof slats.

Helpful?0WANFSMZ848913606564873
reply from BYDSales

We always are glad for feedback from our customers so we can continue to improve.

Dec 12, 2020
Mongo65
5 out of 5 stars
5 out of 5 stars review

Incredibly happy with our purchase!

Happy as a clam with our pergola, got it up in one day with help from a friend. Did my homework on the "Chinese Cedar" (C. Lanceolata) and which settled my concerns about longevity compared to western red cedar. Granted, I wouldn't mind having the wrc but wanted a kit and, quite frankly, those were w-a-y more expensive. And yes, there are cons, but not enough to offset my overall elation with the look. Pros: • Looks great! Absolutely love the color of the stain! • Lightweight pieces, very easy to handle • Installation not too terribly difficult and for 'most part' was hiccup-free • The electrical is rather nifty; not high tech, but nifty nonetheless. Cons: • Not at all a fan of the post bases, not enough meat to make me feel comfortable with anything more than a breeze. Recommend purchasing stronger ones, such as Ozco 54208 Laredo (Amazon) or similar from Simpson. • Very high # of pcs, made pre-sealing a real pain. I get why they do it that way but, still a pain. • Instructions were okay but could have been a little more spelled out. Found a couple of vids online but none showed the level of detail I wanted and omitted some very important aspects. We actually messed up and installed our posts facing wrong direction, but with some crazy ingenious luck, I was able to make it work so you'd never know it. • Yes, a number of the perlins and 1-2 of the beams were bowed but pulled out when fastening, for the most part at least. • The touchup pen was a joke – don't use it, will actually look worse. Instead, ask mfr to send you a small can of matching stain (they'll do for free) right after you purchase and before you get – you're going to need it. Tips/Suggestions: • As much of a pain as it was with the really high number of pieces, I still very much recommend sealing in the comfort of your garage. We put a min of 3 coats on every surface, 4-5 coats on the up-facing pieces. We brushed on Polycrylic satin and are very happy with the results. Sawhorses for finishing, and various 2x4's (or similar) on the concrete for drying. • Take your time during installation and pay attention, as you surely don't want to get that puppy standing only then to find out you did something wrong. Voice of experience ; ) • Purchase decorative, structural post bases as mentioned above. We are also crazy happy with the decorative screens we purchased – they really "made" the whole thing! (Freedom Sprig from Lowes) • See the nifty brace I installed – and stained to match : ) – from which to hang my plug-in outdoor ceiling fan (Lowes). I also put a small piece of plywood atop the center to hopefully prevent melting of the shade cover (purchased elsewhere) due to heat rising from our fire pit table. • Contractor's coming next week to install code-approved electrical since you're not supposed to bury extension cords, nor are you supposed to leave them plugged in for long durations. Am still going to leave what came with the pergola on there for greater flexibility though.

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reply from Supplier Response

Thank you for your wonderful review! We are so glad that you had such a positive experience, and know that you will enjoy the pergola for years to come!

Apr 8, 2021
Tired from assembly
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice in the end, miserable directions to assemble

It is sturdy, comes with all the parts, does not have good assembly instruction, in fact, they are not useful at all. They give you a link to scan, you have to add an app to get it to work and it still is not much help. We went to Sam's and shot close up pictures and went from those. The wood is soft as cedar can be and there are several damaged areas from packing that we needed to touch up (paint stick or stain not included) The box wasn't damaged so it had to be during packing. Not all the holes line up so have a drill ready. They say it is a two person set up but that must be their guys with experience. The last steps are impossible for 2, even 4 people. After assembled you are supposed to lift it, put it in its mounting feet, draw around that, drill holes, set with screws and then lift it back in place. I believe the delivery guys said it weighed 900 lbs and it is at least that. IMPOSSIBLE for two people to lift. Ours isn't secure until; we can get a bunch of people to help. However, once assembled it is beautiful, sturdy and just like the pictures. It needs better instructions written and a video. I would buy another if we ever needed it now that we know how to assemble.

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reply from BYDSales

Thank you for your review! We appreciate your feedback, and apologize for the issues you had with the assembly instructions. If you need any assistance at all, our Customer Advocate Department is here 7 days a week at 800-856-4445 to help! We are glad that you are overall pleased with the pergola and know that you will enjoy many days and nights relaxing underneath the shade!

Mar 12, 2020
FuzzyColts
5 out of 5 stars
5 out of 5 stars review

Great looking Pergola!

My wife and I just began fixing our new backyard up. This Pergola has been a great addition and we can't wait to see it with plants and other furniture around. Wood seems solid and well put together. I sealed with a clear sealer so didn't lose color.

Helpful?0WANFSMZ848913606564873
reply from Supplier Response

We are so grateful for your kind words. Thanks for sharing your review with us and the community!

Sep 24, 2021
Arie
1 out of 5 stars
1 out of 5 stars review

Change in design causes bolts not to fit

The manufacturer added a plastic cap at the top of the 4 posts, but didn't lengthen the bolts. The caps are affixed with nail gun staples and must be removed for the bolts to fit through the width of the post and top crossbeams. Unfortunately you find this out (if you figure it out) right the most critical and dangerous part of the assembly. Normally this would only subtract a couple of stars, but my wife insisted on holding it while I went for a tool and we had a bad crash as she shifted on the ladder. She's okay, but the pergola had a piece broken. Also they had packed before the stain dried and pieces had styrofoam glued to the beam. Taking it off required solvent that removed stain as well.

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reply from BYDSales

We are so glad your wife was not hurt in the assembly process. We can work with you to get your Somerville up to manufacture expectations. Give our Customer Advocate Team a call at 800-856-4445 8a-6p CT seven days a week. They may ask for photos to see what you are seeing on the caps.

Jun 5, 2022
rr
4 out of 5 stars
4 out of 5 stars review

Nice product, but hardware issues.

Overall, the finished pergola was very satisfactory. The pieces all fit, the directions were clear and concise, and assembly was pretty straightforward. One issue that cost us time and money was the 7 1/4" bolts used for the first steps were not threaded far enough to allow them to tighten the initial cross pieces. They would bottom out in the barrel nut with nearly a half inch to go. We had to purchase stainless steel nuts to use instead of the supplied barrel nuts. Despite this frustrating start to our assembly, the rest went fairly well and we're satisfied with the finished product. However, I'm sure that a less experienced builder would have major issues with this quality control issue.

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reply from Supplier Response

Thank you for your review! We apologize for the assembly issue you experienced with the hardware and would love to discuss this with you! You may contact our Customer Advocate Department at 800.856.4445. We're here 8am-6pm CST, 7 days a week.

Jul 17, 2022
Em Bee
4 out of 5 stars
4 out of 5 stars review

Beautiful addition to back porch

Bought about a month ago and finally got around to assembling it; took two people five hours.Tip: We laid out all the pieces on the concrete porch and labeled them with blue tape and a sharpee. Some pieces were scratched- we touched up with Valspar exterior solid stain in the color classic mahagony. Then used a water based spar urethane in clear satin (varathane indoor/ outdoor) to seal the finish. P.S. After construction, we decided to add a pitched roof (metal) and attached to house- will add lights later.

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reply from BYDSales

Thank you for taking the time to leave a review! It is great to hear that you are enjoying it. Laying the parts out to do an inventory is a great tip!

Apr 8, 2021
Matt S
5 out of 5 stars
5 out of 5 stars review

Great addition to any yard

Took a while to find one in stock at my local Sam's club, but jumped on it when it came in. Took it home, and immediately applied waterproofing to all of the boards prior to assembly. The next day, after everything was dry I assembled the whole pergola on my back deck in about 4 hours, then moved it into position and used some different brackets to secure it down. It has transformed my back deck and we will be spending a lot more time outside because of it.

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reply from BYDSales

Sounds like a lovely area to relax! Thank you for the great review.

May 22, 2020
Chris
1 out of 5 stars
1 out of 5 stars review

Don't buy

If you're thinking about buying this pergola, think again. Poorly made. Very unstable after put together. If I have it a good shove I'm sure it'll all come down. Also a lot of the top pieces, the purlins, don't match up. Some are cut too short so there are gaps. I was thinking about building my own but saw this in sale and thought it be great but was wrong.

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reply from Supplier Response

I encourage you to contact our Customer Advocate team at 800-856-4445. We can work with you to get your playset up to manufacturer specifications.

Jun 28, 2020
wklsunflower
5 out of 5 stars
5 out of 5 stars review

We are very happy

We are very happy with this pergola. Although it was a little tricky to do over a pond, we got it done. We had no problems putting together, instructions were clear as well as numbered pieces. We did have a problem with a side board peeling, but called CS and another is being sent out.

Helpful?0WANFSMZ848913606564873
reply from Supplier Response

We are so glad we earned your 5-star review!