Hello there, We understand your frustration and know the importance of a reliable appliance. We want to discuss this matter to determine how we can further help you with your dishwasher. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146582230) to help our team pull up your information. Have a great day. ^Camille