Greetings! It sounds like the dishwasher has been performing well with reduced noise, which is a great feature! However, I understand that the second row is not holding items as expected can be frustrating. We are here to help. I have shared the user manual link of this model below. Please visit the link and turn to pages 14 - 23 for the suggested ways on how to load the lower and upper racks as well as the third rack if it will be utilized. https://downloadcenter.samsung.com/content/UM/202407/20240725150612536/North_America_DW7000B_WEB_DW0005_English_240710.pdf We would love to speak to you directly to gather more information about the rack being loose and determine what steps can be taken to help with them. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148065074 to help our team pull up your information. Leo

Greetings, It’s completely reasonable to feel disappointed, especially after recently going through part replacements. We’re here to help. Below is a link from Samsung that provides guidance for the LC (Leakage) error code you’re seeing on your dishwasher. It includes clickable hyperlinks for further assistance: Samsung Dishwasher Error Code Guide: https://www.samsung.com/us/support/troubleshoot/TSG10004499/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150344754 to help our team pull up your information. Leo