I placed my order on Nov. 6, 2020 with Corbin Electric for a 22kw backup generator. They took a 5k deposit and told me there was a backlog of orders and my instal would not be until 3/21. March 2021 came and went with no word from Corbin Electric. I contacted them and they said they had sent a email about install being pushed back to July 2021, turns out they had my email Address wrong (possible clerical error as my email address never changed). On July 9th their installer arrived to install the gas line for the generator. I was advised that I would have a pressure inspection with the city on 7/16/21. Their installer didn’t have what he needed to complete the job on 7/9 and told me to Call the office to get someone back before 7/16 so my inspection could proceed. They didn’t come back until until 7/16 and changed my inspection to 7/21/21. Immediately upon passing inspection I notified Corbin electric it had passed and was ready to be turned on. They said they would get back to me with a date to initialize the generator and do the orientation. After a week or so they scheduled me for initialization and orientation on August 16th. August 16th arrived and I FINALLY have a generator I can use now. This whole process took way too long and Corbin Electric never even secured the generator to the concrete pad I had installed which their installer told me they would do when I inquired. While I haven’t needed to use the generator yet, it appears well built. I would caution anyone using Corbin Electric to be prepared for very long delays from the time they take your money until the time you have an operation generator. In my case from 11/6/20 to 8/16/21.

Seams to be a good item, however support stinks. I tried to download manual and spent over half an hour searching for it and came up with nothing. Tried by serial number and by model number. If you want to see complicated, go to Generac web site Do not bother to try to register the generator. Tried to, and after over an hour seeing Processing Please Wait on the screen I gave up

My father owned a full home generator (Generac). I experienced the peace of mind it gives you when Hurricane Matthew came through. It never waivered. It ran for 3 days while the neighborhood was without power. We even let the A/C run. No issues! We were very content. I now have my own home and just had the Generac installed this week. I am so very thrilled to have it and look forward to the weekly schedule where it will start and run for 5 mins every Sunday! It did yesterday and I was like HELLLLLO Jimmy-Rac. I named it after my father.

We just installed the unit. Test results were good, not able to give 5 stars yet as unit has not had a chance to perform. I’m confident that it will be fine. Was able to get good pricing from local retailer, with added rebate. Professional installation went well. Am very pleased thus far.

My Generac was just installed. The installer did a super job. The installation looks great. The visual of the generator is very good and enhances the overall view of my house. When it was turned on, I started every electric appliance in my house and the generator never missed a beat. I went through Harvey with a small portable generator to which I had to add gas and oil every few hours. Now I will be able to run everything and never add fuel because it runs on natural gas. Everything is automatic so I won't have to worry about electricity if I am gone during a storm. Pease of mind is worth a lot.

Wrote a review when the unit was installed; 17 months later after its first application, I want to update. Power went out in the morning and between 20 & 30 seconds later the generator kicked in and performed flawlessly {for the next 3 hr and 56 min} until the power was restored. This is what the unit was purchased for and did not disappoint one little bit. Worth the peace of mind. I would recommend to any one seeking reliable performance and dedicated yearly maintenance.

Installation was excellent, but disappointed with Generac's pre-delivery checks since critical small component was faulty and required several visits by our electrician and tests at our end until final diagnosis resolved. Generac will deliver and install this component within two weeks which is a good turn around, but we feel vulnerable to power outages until resolved. In addition there is some confusion over Generac warm up times - we are hoping for less than one minute in summer, but our installer figures up to four minutes.

I am very satisfied with the product, but ... The installation manual needs to be re-written. It appears that everything is easy once the new owner has connected the device to his home network. FYI - not everybody has Internet or a home network with WiFi. The book says that if you don't have WiFi, go to their website, but the website asks for your serial number and then your SSID from your home network and will go no further. OK, call the 24/7 help line to get a super secret Activation Code. OK, but the work workflow tree doesn't include any reference to entering an Activation code. OK - just bumble along. The sequence of inputs don't follow what is in the book. At one point it demands that I insert my USB. What USB? There is nothing in the book about a USB. OK, just escape out of that. Stumble along, and things do eventually work out. They really need to hand a new generator and their installation manual to a capable first time installer and notice where he gets tripped up.

This brand new unit installed yesterday, 12/23/24, will not stay running and smokes after a short lived start up. Shows a code of 1207. Panel light on, power light and auxiliary switches are on. Air cleaner duct not attached, back rail of unit bent and unit has small dents upon receipt.

The unit is made well, and the cabinet is nice not being made out of steel. The unit is quieter than I thought it would be and started up on its 1st. weekly test. Only had it for two weeks and waiting for a power outage so I can see how it works. It will do just fine, I am sure.