It's not free. Beware of Generac touting the free app. Sure, there is a free part but it's useless, that gives cover for the link to be free. However, you can choose two other levels of the "free mobile link" for a price. In our modern age of WiFi components around our homes, here comes Generac with a monthly/annual fee for WiFi choices. If i had known upfront, it may well have been a deal-breaker. The principal of charging a fee is absurd, I'll have to live with that really nice feature -- but I refuse to pay any fee for WiFi related links, so that Generac feature won't be utilized. That's kin to using your laptop on your own WiFi for a monthly fee around the house. I should charge Generac for using part of my WIFI bandwidth, which they're probably using to monitor my unit. Perhaps i'll disable Generac from my WiFi. Not happy I wasn't told prior to purchase.

If you live out in the country, you will have to do all the installation yourself and don't try and use the generic web site or try and talk with anyone at generic, you are on your own. If you can find someone that installs them, they might give you some free advice. I got lucky! If you live in a large city, you might have better luck finding a dealer, if not you are on your own.

Had unit installed May 2018 so we would have A/C in the event of a hurricane related power outage similar to outage during Hurricane Irma in 2017 when we were 5 days without power. As of June 2022 annual service the unit had only 25.5 hrs on meter. So until September 28, 2022 when Hurricane Ian hit and we lost power we had no experience with extended run time. Owner's manual indicated need to check oil frequently as it might need oil added. I had assumed after June 2022 service the unit would have enough oil to run safely for a minimum of 24 hours without getting a low oil warning. Due to the rain and wind it was not possible check the oil and at 27 hrs (9/29/22) the unit stopped under low oil warning. I had only 2 quarts of the required oil. A check 12 hrs later indicated it had gone through a quart so I had to reduce load until I could get more oil on 9/30/22. I was not pleased that after 39 hr run time I had to severely reduce the load and go without A/C- the main reason I bought the unit for. The owner's manual NEEDS to indicate the potential amount the generator may use during 12 hr continuous usage so people have an appropriate amount of oil on hand. I had no idea the unit would use 2 quarts a day. In the future I will have at least 10 quarts of oil on hand. Other than this annoying lesson learned I am happy with the unit.

Never a problem with whole house transfer switch. Storms don't bother us. System has monthly start-ups to keep battery fresh. Auto warning system works great if oil needs changed or a problem has occurred. This is my second generator and am very happy.

Unit works great on Auto mode. My biggest complaint is that after repeated attempts to get the Mobil Link set-up between my cell phone, the generator set, and the automatic transfer switch, it is still not able to communicate with my cell phone. To me, this is an absolutely worthless feature and is probably hundreds of dollars (that I paid) that was needlessly spent. A feature that doesn't work easily and intuitively isn't a feature. I have given up on trying to make this work. Generac needs to send someone to my residence and get this working for me.

We have had 4 major power outages since the first of the year. We searched the internet for different manufactures of home standby generator systems and decided that Generac was the best value. Its appearance is good and we were pleased with the Generac certified technicians who did the installation.

I had another brand prior to moving To my current address. I had many issues that required a tech. Everyone I spoke to including my neighbor at my prior home have no issues like I had. I am very happy with sound insulation and appearance with my Generac 22kw wholesome unit

We are so happy we purchased our generator. Many neighbors were buying the Guardian Series Generac generator and raving about it. We now don't have to worry when the power goes out to not have our house air conditioned or our refrigerator not working. We love how we can monitor it from the app and see when it comes on when we are not home. No regrets and we highly recommend to have this Generac product installed in your home!

What a joy it was to meet such a knowledgeable, polite and caring crew. Their manerism was highly noticed, their uniforms represent the company well and for their work performance it spoke for itself and the crew went above and beyond our expectations. We would highly recommend them to anyone.

I have a 22 sq ft home with a 500 BTU industrial strength air conditioning unit installed. My house is located in the middle of Sumter South Carolina city limits. I can lose power up to four times a week. This Generac series restores power like I never lost it. In fact just this past week I lost power three times and twice in the same day. This Generac 22KW prevented my wife and I from being late to work on at least one of those days. I am so glad we installed this series Generac. Again, it restores power on a 22 sq ft home and a 90 sq ft shop at the same time with no problems.