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Sams Club
Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
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4.5 out of 5 stars
stars254 ratings105 reviews
  1. 5 stars76% (192)
  2. 4 stars11% (27)
  3. 3 stars6% (14)
  4. 2 stars2% (6)
  5. 1 star6% (15)

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Showing 51-60 of 105 reviews
Feb 15, 2024
MS
5 out of 5 stars review

Worth the money

I recently took this luggage on an international trip with 2 transit points- meaning it was handled at 4 airports each way. The luggage made it through with a minor scratch and a slight dent. I have had 4 broken suitcases on the same route in the past one year. I read the details of the luggage and found it was made from 100% polycarbonate and was most likely manufactured by Samsonite. The luggage has smooth wheels that glide on multiple surfaces without much effort. The luggage is hard enough to withstand the rough handling by airport staff and is very impacted resistant. I'm very happy with the purchase and will buy again if needed.

Helpful?3KH64W13Q67L13605752361
reply from Member's Mark Team

Thank you so much for this outstanding review and recommendation, MS!

Jul 9, 2024
Frequent Traveler
1 out of 5 stars review

DO NOT BUY!!! WORST PRODUCT EVER!!!

If there was an option of Zero Star, that's what I would've picked. We had used so many suitcases in the past but never this bad. We bought this in May of 2023. Immediately out of first flight journey, one of the side black stand broke. The next day into the cruise ship, the top right side broke. coming out of the cruise ship, side next to the wheel broke. we had to wrap the suitcase to bring it back home. it's very flimsy and worst material used. I never expected this poor quality and built from SAMS CLUB. I lodged a complaint last year over the chat and the lady confirmed, she will refund the money immediately. but it's been more than a year, they have taken no action against it. Again, never expected such poor customer service from SAMS CLUB either. DO NOT BUY ANY OF THE MEMBERMARK LUGGAGE PRODUCTS. THEY ARE ALL MADE OF SAME CHEAP MATERIALS.

Helpful?3KH64W13Q67L13605752361
Apr 7, 2023
Pam
4 out of 5 stars review

Members Mark Luggage

My husband and I both bought the 2 piece Sam’s Club Luggage. It is very comparable to Samsonite. We used it on three European trips. I had to return one set due to a chunk taken out of the wheel during the last trip. It is life time guarantee so there was no trouble with the return. I am reordering.

Helpful?3KH64W13Q67L13605752361
reply from Member's Mark

We are sorry to learn about your experience with the wheel, Pam, but we're glad you had a hassle-free return! Thank you for the great feedback and please know we are working on improvements.

Oct 2, 2023
Laurence
5 out of 5 stars review

Verified Purchase

Good buy!

Looks good, sturdier, the zippers are working nice and smooth

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Oct 15, 2023
Mom62852
4 out of 5 stars review

Verified Purchase

Nice luggage. Just what I needed.

Nice luggage. The interior could use more storage pockets.

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May 6, 2023
joe
5 out of 5 stars review

Verified Purchase

quality

Absolutely beautiful and great quality

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Sep 28, 2024
Clem
5 out of 5 stars review

Verified Purchase

Traveling box

Beautiful travelling boxes with changeable numbered lock

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Jul 2, 2024
Say it like it is
3 out of 5 stars review

Verified Purchase

could use corner protection to lessen the scrapes

nice color but looks dirty after 1 trip

Helpful?3KH64W13Q67L13605752361
reply from Member's Mark Team

We appreciate your feedback, Say it like it is. If you would, please check your email inbox for correspondence from the manufacturer regarding the issues with your set.

Jul 25, 2023
michael
5 out of 5 stars review

Verified Purchase

Vacation Time

Very Pleased with Product

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Jul 5, 2025
Consumer
3 out of 5 stars review

Great until it breaks

Like others' experience, the luggage has been great until it broke during my trip.

Helpful?3KH64W13Q67L13605752361
reply from Member's Mark Team

We are sorry to learn about your experience with this hardside set, and we'd like to remind you it is covered by the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance with your exchange or return.