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Customer reviews for Member's Mark 2-Piece Hardside Luggage Set, Choose Color for
Member's Mark 2-Piece Hardside Luggage Set, Choose Color
4.5 out of 5 stars
stars254 ratings105 reviews
  1. 5 stars76% (192)
  2. 4 stars11% (27)
  3. 3 stars6% (14)
  4. 2 stars2% (6)
  5. 1 star6% (15)

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Showing 41-50 of 105 reviews
Jul 10, 2024
VB
5 out of 5 stars review

Verified Purchase

Love this luggage collection.

A week ago I had used this luggage on the plane. Very happy with this set. Very sturdy and durable for flying.

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Feb 10, 2024
Tisha
4 out of 5 stars review

Verified Purchase

It does exactly what is was made to do

Great product, made it through 2 airports and a cruise without any problems and the color is pretty.

Helpful?3KH64W13Q67L13605752361
reply from Member's Mark Team

Thank you for the great rating and review, Tisha!

Jul 10, 2025
lindelulu
5 out of 5 stars review

Nice Set

Four cruises and one flight not a dent or crack was opened twice by TSA no problem. Wheels are smooth and easy roll.

Helpful?3KH64W13Q67L13605752361
reply from Member's Mark Team

Thank you for the fantastic review and rating, lindelulu!

Dec 25, 2023
Bill
5 out of 5 stars review

Verified Purchase

Had to return…sheesh…

Purchased the single carryon and was impressed that I returned it before my trip so we could have the two pieces. What a great price, and did have a compliment or two. So far, two trips down and everything looks great and reacts perfectly fine.

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Oct 20, 2023
Paul
5 out of 5 stars review

Great Luggage Set!

Just returned from an 2-week international trip and the luggage worked so well during my trip. I packed lots of things for the trip and the luggage still had extra room for laundry bags. The size is perfect and they are easy to grab off the baggage claim carousel. It's fantastic:)

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Dec 18, 2025
Gizmos
2 out of 5 stars review

12.7 lbs for larger luggage is way too heavy

The build of this luggage set is, undisputably 5-stars for both the larger luggage and carry-on smaller luggage. CARRY ON Most full-service airlines don't bother to check the weight of the carry-on. As for the physical size, it is about 1 inch more than the maximum, but no full-service airline cares as it is insignificant. CHECKED LUGGAGE Super build BUT the check-in luggage is by itself 12.7 lbs when empty. That's the catch and will be a deal breaker especially for those who are constrained by the 50 lbs total check-in weight allowed by airlines. That said, most hardside luggage in this size category is around 11 lbs. So, it is heavier by ~1.7 lbs. That doesn't seem like much but it's a lot when compared to softside-luggage of the same size.

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reply from Member's Mark Team

We appreciate your feedback concerning the weight of the checked bag, Gizmos.

Jul 23, 2023
Michele
1 out of 5 stars review

Verified Purchase

Combination lock

I never set the combination lock. I arrived at airport with the same code 000 and I guess with them throwing the bags around someone moved the code and my bags locked up. When I got home to open my bags with the 000 it wouldn’t open. I had to cut the bag open because I had medicine in my bag. No one to contact to help and that wasn’t good.

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Feb 15, 2024
MS
5 out of 5 stars review

Worth the money

I recently took this luggage on an international trip with 2 transit points- meaning it was handled at 4 airports each way. The luggage made it through with a minor scratch and a slight dent. I have had 4 broken suitcases on the same route in the past one year. I read the details of the luggage and found it was made from 100% polycarbonate and was most likely manufactured by Samsonite. The luggage has smooth wheels that glide on multiple surfaces without much effort. The luggage is hard enough to withstand the rough handling by airport staff and is very impacted resistant. I'm very happy with the purchase and will buy again if needed.

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reply from Member's Mark Team

Thank you so much for this outstanding review and recommendation, MS!

May 29, 2024
Anonymous
1 out of 5 stars review

Would not buy again

I bought this set Aug of 2023, it seemed durable, lots of decent reviews but when I first used it May of 2024, a dent in the corner followed by a crack in the large, checked suitcase. The exterior shell is no longer intact. I have tried to get a refund or even a new one but the two times I have called today; 5/29, I was placed on hold and hung up on both times. Definitely not satisfied. I am no longer a member due to no available gas station in my area but with this kind of customer service, I may never be one again.

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Jul 9, 2024
Frequent Traveler
1 out of 5 stars review

DO NOT BUY!!! WORST PRODUCT EVER!!!

If there was an option of Zero Star, that's what I would've picked. We had used so many suitcases in the past but never this bad. We bought this in May of 2023. Immediately out of first flight journey, one of the side black stand broke. The next day into the cruise ship, the top right side broke. coming out of the cruise ship, side next to the wheel broke. we had to wrap the suitcase to bring it back home. it's very flimsy and worst material used. I never expected this poor quality and built from SAMS CLUB. I lodged a complaint last year over the chat and the lady confirmed, she will refund the money immediately. but it's been more than a year, they have taken no action against it. Again, never expected such poor customer service from SAMS CLUB either. DO NOT BUY ANY OF THE MEMBERMARK LUGGAGE PRODUCTS. THEY ARE ALL MADE OF SAME CHEAP MATERIALS.

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