[This review was collected as part of a promotion.] Bed is ok, works fine, almost too firm compared to what we tested in the stores. Delivery and customer service were awful. Delivery "forgot" to put our bed on the truck the first day with little apology, more like "oh-well, not our problem." After a conversation with them explaining the difficulty in being away from work as we are both directors in our respective companies, they promise to schedule delivery for the following week, later after 4pm. 5 days later my husband is pulled away from work at because they were on their way to deliver our bed, absolutely before 4, well before 4. To make it right they offered to send us 2 pillows. Fine, I was going to purchase new pillows anyways. Although it doesn't return the significant time away from work I don't have to shop for new pillows. This was the last correspondence from them 3 weeks ago, mid-September. Since then nothing, no emails, no pillows, and no answering the phone. I sent a follow up email from my email address, my name was used to purchase the bed but contact info was for my husband so he could coordinate things, quickly received a response telling me to go to the third party I purchased from. I purchased directly through the web site. I responded with this information and my husband's information and received a very rude and short response stating they couldn't find any record of my purchase with them so they couldn't help. I've finally sent the correspondence with my husband attached to my email. Let's see what happens. I suspect more of the same- nothing.

Despite a delay in delivery, our mattress has turned out to be what we wanted. We went for the firm, which is similar to the conventional mattress we replaced, that was nearly 20 years old. It did take a couple nights to get used to the fact that it was actually firm (with reasonable give), but now after a month we are both sleeping well. Because we both tend to sleep in multiple positions, back, side and prone, I'm pleased that it seems accommodating to any position.

[This review was collected as part of a promotion.] This mattress is really firm like rock hard, much much harder/firmer than store sample, so be prepared when it arrives. I wanted firm but this is crazy. Hoping it breaks in a little, it is supposed to. What I didn't like though, was that the mattress was ready 2.5 weeks before the metal frame we ordered from tempurpedic, and I had to then build the frame myself, the delivery people should have done it in my opinion and, I had to physically move the tempupredic box springs I already had onto the new frame myself and rush while they brought up the new mattress. They were tempurpedic bases boxes, in my opinion the delivery people should be commissioned to set up your whole bed system, not just switch out the top mattress, that was really upsetting as they call is white glove. Maybe it is better to order it from the store not online.

My husband wanted a firm mattress and we've had memory foam mattresses before. The Tempurpedic is VERY firm. Initially, it seems like it's TOO firm, but once you're in it, it feels great. We have only been able to sleep in the bed 7 nights since we bought it - LONG story. However, those 7 nights were wonderful! I must say that the "white glove experience" was no big deal. Two fellows delivered it and they were very pleasant, but I have no idea what the whoopteedoo was. It was delivered and put on the bed. Whoopteedoo.

It took 5 weeks to get the bed. It's a real nice bed I haven't slept this good for a long time. The down side is that if I wake up in the middle of the night whatever part of my body is in contact with the mattress is hot and sweaty. It's no wonder why the charge a couple more thousand to get one of the cooling mattresses. Those are the reasons why i rated it a 3/5.

[This review was collected as part of a promotion.] Best purchase I have ever made and I could seriously see my self using Tempur-Pedic products for the rest of my life! Making an investment in your sleep will the best decision you ever will make! I look forward to going to bed every night and wake up rested and ready to take on the next day!

I had high hopes for comfort for lower back pain and hip pain. I can't sleep on my side anymore, so I need a mattress that is comfortable for a back sleeper. My husband is primarily a side sleeper, and this works great for him, but I'll need one that is a little firmer. I also sweat every night, as memory foam tends to sleep hot.

[This review was collected as part of a promotion.] In the last year, we changed our mattress five times and there was always something that was impeding restful sleep. Aft first, we held off on buying a Tempur-Pedic because pricing was over our budget. In hindsight, we should have gotten the mattress sooner. Pressure relief is fantastic and my hips do not hurt in the morning. I stopped tossing and turning during the night and feel rested in the morning.

[This review was collected as part of a promotion.] I am not joking when I say I was debating between getting a new car or a new mattress and I have no regrets in choosing the mattress. I opted for the soft after days and days of debating. I didn't want to spend all this money to start sinking in an ultra soft mattress. However, it's not ultra soft, I actually was nervous it was too stiff at first. It is the perfect amount of sink into it while still being super supportive. I actually could not figure out why I was having such a hard time waking up for work even though I wasn't exhausted and it took me a week to realize it was because I was sleeping SO good, I was just literally not used to getting that good of sleep. For reference I am 5 feet tall and 140 pounds. I feel that information is crucial in reading reviews on a mattress I want. I am very glad I did not get the medium.

[This review was collected as part of a promotion.] I absolutely LOVE my new mattress. I was hesitant at first when making such a big and expensive purchase on a mattress, but after talking to several friends who have had Tempur-pedic beds, I was convinced and I do not regret it one bit. The first night sleeping on the mattress, I got a full nights rest (which I had been struggling with previously). I would rate it a 10/10 and highly recommend especially if you have trouble sleeping.