We're sorry to hear you're experiencing that. At Pampers, we are committed to make safe, high-quality products that parents can confidently use for their baby. Please be assured the wipes your baby used is safe. Our wipes go through many quality checks, so your experience is disappointing because we expect each wipes to reach you in the best possible condition. Please call us at 1-800 726-7377 for further assistance. We're happy to help.

We're so sorry to hear this happened and do hope that your baby's symptoms have improved. Please know that a great deal of work goes into the development and testing of all our wipes to ensure they're safe and comfy for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the wipes-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. We'd like to learn more to see how we can help further, so please give us a call at 1-800-726-7377.