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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars6,192 ratings2,298 reviews
  1. 5 stars86% (5,355)
  2. 4 stars8% (484)
  3. 3 stars3% (165)
  4. 2 stars1% (61)
  5. 1 star2% (127)

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Showing 511-520 of 2,298 reviews
Mar 9, 2023
Alma J
2 out of 5 stars review

Not the Same

These were my go to towels, tried and true. The only towels I’ve bought for several years. These were awesome but I needed to freshen up so I bought all new ones. This last batch has been TRASH! They rip to shreds in the washer. I couldn’t believe so I actually bought MORE and they did the same thing! That’s it! No more! Quality has changed!

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Feb 26, 2023
SavyinSavannah
1 out of 5 stars review

Terrible mess at first wash...

These towels made a mess of my laundry. The loose fibers were everywhere. Almost as if the tow els were disintegrating. Had to re-wash my other towels a couple of times to get off the debris left by these towels. I don't even know how they are still in one piece with as much fiber as they shed. Awful. Returning ASAP.

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Jul 18, 2020
Ashley
1 out of 5 stars review

TERRIBLE

I do not know why they have so many positive reviews besides they are false or paid for reviews. We bought these towels to replace our old towels and they are the worse towels we have purchased. So much that the two sets I’ve passed down to our kids (and dog) are IN MUCH BETTER SHAPE (5-10 years old mind you) than these towels that we’ve had for a year. After having them even a month we started with them having holes and fraying. I only watch these towels by themselves and have no other issues with anything in the washer. WORST TOWELS WE HAVE EVER PURCHASED. I’d attach a picture but it doesn’t let. Horrible quality Sams Club!

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Jan 8, 2018
J A
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

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Nov 22, 2025
CC
1 out of 5 stars review

Won’t buy again

I had high hopes when I heard these were good. After 1 wash had 2 snags, after 2nd wash had about 20 snags that made the towel look like it was a ratty one from my childhood days. I washed it with my other towels and they have 0 snags. Even with the low price I wouldn’t buy these again.

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Sep 26, 2019
Simplylogan
1 out of 5 stars review

Something has changed

I have been using these towels for years. I was needing some more and was excited to get one of the new fall colors. These are not the same as they used to be. They are very soft, but that soft cheap towel that will not absorb anything. I do not use fabric softener ever. These leave you feeling damp. This brand was never like this before. Even my husband, who does not complain about much, said I needed to run these through the washer on hot a few times so maybe they will work. Thinking maybe they are coated with something maybe we can get off. I purchased 4 compete sets. These were my go to towels. I need to check and see what the other colors feels like. Maybe it something to do with these new ones and the original color are still good. Maybe with luck my store will have some older ones that are still of good quality. These are still nice large towels. They just do not dry you completely, leaving that wet feeling after drying off. What ever they have done, I hope they fix it.

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Mar 21, 2021
Suzy
1 out of 5 stars review

disappointed

We bought about 6 of these 6 months ago. They are not holding up. They’re coming unbound on the edges and unraveling. We bought them based on the reviews but they’re just not holding up. They are huge and fluffy but the quality is lacking. I want to love them but can’t.

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Oct 6, 2023
jk26
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4213605256836
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.

Nov 30, 2025
anonymous
2 out of 5 stars review

DISSAPOINTING!

Towels feel great %26 looked nice... until they got snagged on everything prior to even getting home/out of store, then very bad after using (prior to washing). The threads pull easily/get hooked on everything, and now look old %26 raggedy. Athough I loved everything about them initially, I wouldn't recommend, %26 definitely won't be purchasing any more after both sets snagged very easily (pulling very long threads %26 ruining). Very disappointing and a total waste of money!

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Oct 17, 2020
Myron
1 out of 5 stars review

Won't stop shedding

I bought a set of these for everyday use. I washed them before using and got a lint catcher full of fuzz. Didn't think anything about it until I went to dry off and found myself and the tub covered in fuzz. Three more washings and they are still shedding. It sticks to the skin like glue! Definitely going back.

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