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Customer reviews for Member's Mark Hotel Premier Luxury Bath Towel for
Member's Mark Hotel Premier Luxury Bath Towel
4.8 out of 5 stars
stars
6,714 ratings2,443 reviews
  1. 5 stars86% (5,786)
  2. 4 stars8% (538)
  3. 3 stars3% (182)
  4. 2 stars1% (70)
  5. 1 star2% (138)

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Showing 121-130 of 2,443 reviews
Sep 18, 2022
Reviewer name: MommyQ
5 out of 5 stars
5 out of 5 stars review

Thick, Large, Absorbent Towels that don't Shed

I found out about these bath towels at an AirBnB stay recently, where they had them in the White color. Since I liked them a lot, I bought some in the Acorn color when I got home. I like that these towels are very large, at 30" x 58", very thick, and absorbent. And they don't shed.

Helpful?7316U03O1B4213605256836
Feb 24, 2021
Reviewer name: Kimberley
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love these towels.

I have purchased numberous towels in my lifetime. Some are soft but fall apart or leaves fluff in the wash. Some are thick but doesn’t dry you. Some absorb and soft but too small. That is not this towel. This is my new “go to” towel. Please don’t discontinue. I’m going today to buy more. ❤️

Helpful?7316U03O1B4213605256836
Aug 27, 2022
Reviewer name: Marqu
1 out of 5 stars
1 out of 5 stars review

poor quality

I purchases 3 of these towels and noticed they started coming apart in the wash. I brought them home put them in the wash without anything else and there were so many towel fibers in the washing machine afterwards. The towels look raggedy and I never even used them. I am really was disappointed in the product quality.

Helpful?7316U03O1B4213605256836
Feb 25, 2021
Reviewer name: tcap
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great towels, at a great price!

These are so soft and thick! I have been using this brand for years. They last forever and the price is unbeatable. I only wish they wouldn't attach the cardboard labels with no room to get a scissor under the plastic piece. I snagged 2 of them before I carefully removed the other two with a utility knife.

Helpful?7316U03O1B4213605256836
Mar 12, 2019
Reviewer name: Kay
2 out of 5 stars
2 out of 5 stars review

Bath towels do not last

Dissappointed! I purchased 8 bath towels and the all did the same thing!!! They ripped apart between the 3 bands on either end of the towels. Now I am left with partial bath towels which barely cover you. I also purchased the hand towels and wash clothes and they appear to be fine. I called customer service which was no help, she told me I had to bring them in to the club to make sure I did not do this to the towels! Why would I rip my own towels so they are pretty much rendered useless. Now I have to replace everything because of faulty bath towels.

Helpful?7316U03O1B4213605256836
Nov 6, 2017
Reviewer name: Lily
2 out of 5 stars
2 out of 5 stars review

Soft, nice, but threads fall out

I bought these in store in the light blue color. The color description isn't true, it's not light blue, it has a greenish cast. Would be better described as seafoam or spa. The towels are nice sized and the fabric is plush. However, at first wash, the threads start falling out or coming loose. I've never seen this happen before except on a cheap $1 towel from the dollar store.

Helpful?7316U03O1B4213605256836
Oct 7, 2019
Reviewer name: towels suck
1 out of 5 stars
1 out of 5 stars review

meh

While the size is nice and they don’t fade, when you’re drying yourself off, they shed like CRAZY! I’ve washed it twice and it still sheds all over and I basically have to lint roll my body afterwards. So annoying. If I knew this I would’ve bought towels elsewhere.

Helpful?7316U03O1B4213605256836
Jul 31, 2018
Reviewer name: BrooksB
3 out of 5 stars
3 out of 5 stars review

Nice value but........

I bought these towels in store, they are soft, plush and seem to be a good value for the price. After bringing them home I still feel they are a good value, but the way the tags are attached to the towel, is a kin to putting a sticking price tag on the front of a picture frame. On the first one I pulled the tag apart and noticed it created frays where the tag was attached to the towel. Good thing I noticed, so i used scissors on the second one. Not much room to get the scissors under the tag. It still frayed the towel. On the third one, i feel like I conducted "microscopic" surgery (sarcasm) on the tag to get it off and still frayed. So unless you are a real surgeon prepare for frays, i still feel the towel is a good bargain

Helpful?7316U03O1B4213605256836
Jan 8, 2018
Reviewer name: J A
1 out of 5 stars
1 out of 5 stars review

Absolutely terrible towels!!

I purchased 4 towels (2 bath and 2 hand) in the blue Peacock color a few days ago. I laundered the towels before use, and after using the bath towel the first time, blue lint was everywhere.... on my skin, in my hair, on the sink, in the tub and on the bathroom floor. It was necessary for me to get back in the shower to wash off the abundance of lint that was all over me! So I laundered them again... now globs of blue lint are all over in my washer, dryer and on the towels. There are even places on these NEW towels that are unravelling at the seams. Putting them through another wash cycle made the lint problem worse. I contacted Sams Club customer service at the 888 number, and their help and remedy to me was, "return the towels to your local club." Gee, thanks for the help! Now I have a big mess to clean up because inferior quality towels were sold to me... I'm very disappointed with Sams Club over this situation!

Helpful?7316U03O1B4213605256836
Oct 6, 2023
Reviewer name: jk26
1 out of 5 stars
1 out of 5 stars review

Do not buy.

i bought these towels about 2 months ago and they suck. they do not absorb basically any water and they leave fluff and fuzz all over you. I have not washed them in fabric softener so that is not the problem. they also have a lot of pulls in them already, which is very disappointing. I bought towels from BJs years and years ago and they have been fantastic, i thought these would basically be the same thing but they are far from it.

Helpful?7316U03O1B4213605256836
reply from Member's Mark Team

We are sorry to hear about your experience with the towels, JK. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 and they can assist you with obtaining a replacement.