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Customer reviews for Member’s Mark Brenton Sectional Set with Sunbrella Fabric, 7pc for
Member’s Mark Brenton Sectional Set with Sunbrella Fabric, 7pc
4.4 out of 5 stars
stars
32 ratings31 reviews
  1. 5 stars66% (21)
  2. 4 stars19% (6)
  3. 3 stars9% (3)
  4. 2 stars3% (1)
  5. 1 star3% (1)

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Showing 11-20 of 31 reviews
Jan 3, 2025
Reviewer name: Mel C
5 out of 5 stars
5 out of 5 stars review

I cannot believe how affordable this set is for what all is included and how nice it is in person! The cushions are such a good neutral color and are very comfortable and supportive. The wicker detailing is nicely done to add to the overall design of this set. The sectional is massive and this is a great set for anyone interested in entertaining! The fire pit table is an added bonus!

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Mar 26, 2026
Reviewer name: TH
4 out of 5 stars
4 out of 5 stars review

Wrong Stop, Nice Sectional

So I received my Members Mark sun Bella sectional with fire pit today. This sectional is gorgeous,very comfortable and great for entertaining. Therefore, I gave it four stars. I could not give it five because it was delivered a block from my house at the wrong address and I had to go get it myself from the wrong address, but Sam's Club did give me $50 in Sam's cash for my troubles. Mind you, this sectional came in three extra large boxes with one weighing around 100 pounds.

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reply from Customer Service

Hi TH,<br /><br />Thank you for taking the time to share your detailed feedback! We’re so glad to hear you’re enjoying your Member’s Mark SunBella sectional with fire pit and that it’s been a beautiful, comfortable addition for entertaining.<br /><br />We do sincerely apologize for the delivery issue you experienced—that’s certainly not the level of service we aim to provide, especially with large and heavy items like this. We appreciate your patience and understanding in resolving the situation, and we’re glad to hear that Sam’s Club was able to provide some compensation for the inconvenience.<br /><br />Thank you again for your feedback, and we hope you continue to enjoy your new sectional!

Apr 2, 2025
Reviewer name: Kristyn
1 out of 5 stars
1 out of 5 stars review

Save yourself the headache — don’t buy this.

I purchased the Member’s Mark Brenton Sectional Set with Sunbrella Fabric (7pc) from Sam’s Club (Item #990365960) for just under $2,400 after tax and shipping. The set arrived damaged and unusable. The delivery company showed up two days earlier than scheduled, and like all Sam’s Club large-item deliveries, they only offer a 12-hour delivery window where you must be present to sign. No flexibility. No courtesy notice. Just 12 hours of your time — wasted. Sam’s Club’s solution? I was told I could either: 1. Return the entire damaged 7-piece sectional set myself to a store — an obviously unrealistic and absurd ask given the size and weight of this item, or 2. Schedule a return pickup, which means another full 12-hour window where I have to be available. Their idea of compensation? A $300 “partial refund” — for a $2,400 product that arrived damaged and unusable. That’s barely 12% of the total cost. It doesn’t even begin to cover the damage, the inconvenience, or the hours I’ve wasted dealing with this. Frankly, it felt like an insult. And their excuse? “Returns are expensive.” So is buying large, defective furniture — and being left with no real options, no accountability, and no respect as a customer. I’ve now spent two full days on hold with customer service, being bounced between departments, disconnected after 45+ minute waits, and forced to repeat the same story every single time. Most agents are unable to help, and there is no follow-through, no consistency, and no resolution. The only path forward they offered was to accept $300, or spend two more days waiting for pickup and redelivery — again, in 12-hour windows. That is not a solution. Sam’s Club has made it clear they do not stand behind their products and have no functional customer service structure to support large-item purchases. I strongly warn anyone considering this set — or any large purchase from Sam’s Club — to think twice. Once your payment is processed, you’re on your own.

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reply from Member's Mark Team

We're sorry to learn about your experience with this set and apologize for the inconvenience, Kristyn. If you would, please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Jan 3, 2025
Reviewer name: Matthew C
5 out of 5 stars
5 out of 5 stars review

This massive outdoor sectional is incredible. The coffee table converts to a fire pit while hiding the propane connection underneath. The cushions feel very well made and are super comfortable to sit on. The overall look of this set is absolutely stunning. You could make so many outdoor memories around this incredible set.

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Jan 11, 2026
Reviewer name: Kimberly
5 out of 5 stars
5 out of 5 stars review

like it a lot

i am so happy i saw this at the store once i sat on it i knew i wanted this...so comfortable,so easy to assemble. so pleased one and only issue is that assembling the table dor fire pit one of the woven pieces overlapped just one area for a bolt and i was not about to drill a hole and maybe ruin the weave. i still finoshed it and feels so sturdy....really happy

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Jan 3, 2025
Reviewer name: Jordon C
5 out of 5 stars
5 out of 5 stars review

This patio set is gorgeous! The set is super sturdy and so comfortable. I love the additional bench and ottoman seating making the set much for versatile for different seating arrangements. Another feature that I think is so pretty is the faux leather weaves around the frame of the sectional and fire-pit!

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Jan 3, 2025
Reviewer name: Sarah W
5 out of 5 stars
5 out of 5 stars review

This outdoor sectional set is amazing! I love the size of the sectional and the bench seating. It's so ideal for people who love to host and be outside. It's a lovely design to be able to sit around the big fire-pit table. The table is sturdy and easy to get all set up to use the fire function. Each piece is heavy duty and will withstand the elements!

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Jul 26, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Nice set, good value can cover be replaced?

Love it!!! Is it possible to buy just the cover? Mine ripped on the corner and I beed to replace it. Thanks

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Jan 3, 2025
Reviewer name: J M
5 out of 5 stars
5 out of 5 stars review

This set is huge and can fit a big group. Love how comfortable it is. The firepit table is amazing. I recommend this product to anyone who hosts big outdoor gatherings.

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Jan 3, 2025
Reviewer name: Britton W
4 out of 5 stars
4 out of 5 stars review

Bench seating for around the fire pit table is a great addition. Seating is comfortable. Might be a bit high for the table. Nice gas fire pit table. Large enough for several people to enjoy. Couch is large! Comfortable to sit on.

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