Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member’s Mark Brenton Sectional Set with Sunbrella Fabric, 7pc for
Member’s Mark Brenton Sectional Set with Sunbrella Fabric, 7pc
4.4 out of 5 stars
stars25 ratings24 reviews
  1. 5 stars68% (17)
  2. 4 stars20% (5)
  3. 3 stars4% (1)
  4. 2 stars4% (1)
  5. 1 star4% (1)

Member photos

Sort by |
Showing 11-20 of 24 reviews
Jan 3, 2025
Jami R
4 out of 5 stars review

Really like all the seating included in this set. However, the seats are REALLY firm. Would be good for a large family or large gatherings! Love the fire pit included.

Incentivized Review
Review from Field Agent
Helpful?4E8VDXJBYM7613604266616
Jan 3, 2025
jessica g
4 out of 5 stars review

This is a great and large sectional for entertaining. I like the leather weaving accent on the base of the table and the sofa. The seat cushions are a little stiff but still comfortable. I love the benches that come with it for extra seating.

Incentivized Review
Review from Field Agent
Helpful?4E8VDXJBYM7613604266616
Jan 3, 2025
J M
5 out of 5 stars review

This set is huge and can fit a big group. Love how comfortable it is. The firepit table is amazing. I recommend this product to anyone who hosts big outdoor gatherings.

Incentivized Review
Review from Field Agent
Helpful?4E8VDXJBYM7613604266616
Jan 3, 2025
Hannah W
5 out of 5 stars review

This set is stunning. I love the weaved material on the frame. It's so cool! The cushions are so substantial and comfortable. The whole set is a modern grey color and would seat quite a few people. It's a perfect set for entertaining!

Incentivized Review
Review from Field Agent
Helpful?4E8VDXJBYM7613604266616
Jan 3, 2025
Britton W
4 out of 5 stars review

Bench seating for around the fire pit table is a great addition. Seating is comfortable. Might be a bit high for the table. Nice gas fire pit table. Large enough for several people to enjoy. Couch is large! Comfortable to sit on.

Incentivized Review
Review from Field Agent
Helpful?4E8VDXJBYM7613604266616
Mar 26, 2026
TH
4 out of 5 stars review

Wrong Stop, Nice Sectional

So I received my Members Mark sun Bella sectional with fire pit today. This sectional is gorgeous,very comfortable and great for entertaining. Therefore, I gave it four stars. I could not give it five because it was delivered a block from my house at the wrong address and I had to go get it myself from the wrong address, but Sam’s Club did give me $50 in Sam’s cash for my troubles. Mind you, this sectional came in three extra large boxes with one weighing around 100 pounds.

Helpful?4E8VDXJBYM7613604266616
reply from Customer Service

Hi TH,<br /><br />Thank you for taking the time to share your detailed feedback! We’re so glad to hear you’re enjoying your Member’s Mark SunBella sectional with fire pit and that it’s been a beautiful, comfortable addition for entertaining.<br /><br />We do sincerely apologize for the delivery issue you experienced—that’s certainly not the level of service we aim to provide, especially with large and heavy items like this. We appreciate your patience and understanding in resolving the situation, and we’re glad to hear that Sam’s Club was able to provide some compensation for the inconvenience.<br /><br />Thank you again for your feedback, and we hope you continue to enjoy your new sectional!

Jan 11, 2026
Kimberly
5 out of 5 stars review

like it a lot

i am so happy i saw this at the store once i sat on it i knew i wanted this...so comfortable,so easy to assemble. so pleased one and only issue is that assembling the table dor fire pit one of the woven pieces overlapped just one area for a bolt and i was not about to drill a hole and maybe ruin the weave. i still finoshed it and feels so sturdy....really happy

Helpful?4E8VDXJBYM7613604266616
Apr 2, 2025
Kristyn
1 out of 5 stars review

Save yourself the headache — don’t buy this.

I purchased the Member’s Mark Brenton Sectional Set with Sunbrella Fabric (7pc) from Sam’s Club (Item #990365960) for just under $2,400 after tax and shipping. The set arrived damaged and unusable. The delivery company showed up two days earlier than scheduled, and like all Sam’s Club large-item deliveries, they only offer a 12-hour delivery window where you must be present to sign. No flexibility. No courtesy notice. Just 12 hours of your time — wasted. Sam’s Club’s solution? I was told I could either: 1. Return the entire damaged 7-piece sectional set myself to a store — an obviously unrealistic and absurd ask given the size and weight of this item, or 2. Schedule a return pickup, which means another full 12-hour window where I have to be available. Their idea of compensation? A $300 “partial refund” — for a $2,400 product that arrived damaged and unusable. That’s barely 12% of the total cost. It doesn’t even begin to cover the damage, the inconvenience, or the hours I’ve wasted dealing with this. Frankly, it felt like an insult. And their excuse? “Returns are expensive.” So is buying large, defective furniture — and being left with no real options, no accountability, and no respect as a customer. I’ve now spent two full days on hold with customer service, being bounced between departments, disconnected after 45+ minute waits, and forced to repeat the same story every single time. Most agents are unable to help, and there is no follow-through, no consistency, and no resolution. The only path forward they offered was to accept $300, or spend two more days waiting for pickup and redelivery — again, in 12-hour windows. That is not a solution. Sam’s Club has made it clear they do not stand behind their products and have no functional customer service structure to support large-item purchases. I strongly warn anyone considering this set — or any large purchase from Sam’s Club — to think twice. Once your payment is processed, you’re on your own.

Helpful?4E8VDXJBYM7613604266616
reply from Member's Mark Team

We're sorry to learn about your experience with this set and apologize for the inconvenience, Kristyn. If you would, please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Jul 23, 2025
Lemony
5 out of 5 stars review

Best value for the money!

The sectional did come in three big crates, which my husband was able to handle by himself along with a dolly. It took some time but it was straighforward to assemble and went together well. We needed the L-shape to be the other directions so we did have to move the connections and reapply. It would have been nice if the sectional came with the option, but not a huge deal to change it. Once it was all together, we absolutely love it. We've had a lot of rain this year, so it's nice that the fabric and cushions dry quickly. My husband and I are both 5'9", and it is comfortable for us to sit on. We've added pillows for addional comfort and color.

Helpful?4E8VDXJBYM7613604266616
Mar 9, 2026
GERALD
5 out of 5 stars review

Able to buy a different seat cover.

I can't find the cushion size.

Helpful?4E8VDXJBYM7613604266616