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Customer reviews for Member’s Mark Brenton Sectional Set with Sunbrella Fabric, 7pc for
Member’s Mark Brenton Sectional Set with Sunbrella Fabric, 7pc
4.4 out of 5 stars
stars
32 ratings31 reviews
  1. 5 stars66% (21)
  2. 4 stars19% (6)
  3. 3 stars9% (3)
  4. 2 stars3% (1)
  5. 1 star3% (1)

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Showing 1-10 of 31 reviews
Jan 3, 2025
Reviewer name: Laura W
5 out of 5 stars
5 out of 5 stars review

This outdoor sectional is so couch comfortable! The cushions feel well made, like they will last for years. I like the basket weave leather look, but I don't know if I like the way it wraps around the armrests. The bench and ottoman are really nice to add extra seating! And they are the perfect height! I love the tile on the fire pit table!

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Jan 3, 2025
Reviewer name: Meredith C
5 out of 5 stars
5 out of 5 stars review

Ample seating that is comfortable and cozy. The sectional cushions are a great depth and thickness that creates a space for nice, long conversations. The bench is a great addition for versatile seating and the fire table gives a wonderful option for cozy ambiance throughout multiple seasons.

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Aug 21, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

I love my patio set!

I got this set a year ago %26 I'm very happy with it. I am so happy I bought all the Sunbrella cleaning products. I sprayed it first with the scotch guard product so when someone got something greasy on it all we had to do is follow the directions %26 low %26 behold it came out! I love this patio set %26 I highly recommend it to anyone interested.

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Jul 10, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Wonderful patio sectional with fire pit

This is an amazing sectional that we've had for over a year. It has been outside all year (in Colorado) and remains beautiful. Covered in winter. A stiff brush and vacuum remove any spots, stains or dirt. We find in very comfortable. We love this sectional.

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Jan 3, 2025
Reviewer name: Sarah Y
4 out of 5 stars
4 out of 5 stars review

This set truly does create equal function and style. The large stone top of the fireplace is one of my favorite parts about this set. It feels really easy to clean and the neutral colors are great for the outdoors. I like how you can mix and match the ottomans and rearrange the bench. The only thing I would love to change is have a higher back on the couch for more back support!

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Mar 26, 2026
Reviewer name: TH
4 out of 5 stars
4 out of 5 stars review

Wrong Stop, Nice Sectional

So I received my Members Mark sun Bella sectional with fire pit today. This sectional is gorgeous,very comfortable and great for entertaining. Therefore, I gave it four stars. I could not give it five because it was delivered a block from my house at the wrong address and I had to go get it myself from the wrong address, but Sam's Club did give me $50 in Sam's cash for my troubles. Mind you, this sectional came in three extra large boxes with one weighing around 100 pounds.

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reply from Customer Service

Hi TH, Thank you for taking the time to share your detailed feedback! We’re so glad to hear you’re enjoying your Member’s Mark SunBella sectional with fire pit and that it’s been a beautiful, comfortable addition for entertaining. We do sincerely apologize for the delivery issue you experienced—that’s certainly not the level of service we aim to provide, especially with large and heavy items like this. We appreciate your patience and understanding in resolving the situation, and we’re glad to hear that Sam’s Club was able to provide some compensation for the inconvenience. Thank you again for your feedback, and we hope you continue to enjoy your new sectional!

Jan 3, 2025
Reviewer name: Emily A
3 out of 5 stars
3 out of 5 stars review

This is an alright set. Everything looks great. The cushions are definitely on the firmer side, but aren't necessarily uncomfortable. The ottoman and bench are very lightweight and can be moved around easily. The fire pit table is smooth to touch. However, the wicker already shows signs of wear and I'm not sure it would hold up well over time.

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Sep 7, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Love the set, but …

I absolutely love this set. Comfortable and sits plenty. This past Spring season we've had some horrible weather and our cover blew off of most of the sectional. The seat cushions are now stained with what looks like mold and algae. How do you clean that? We've had our set 2 years … maybe 3 It is also very heavy. It took 2-3 people to move almost every piece!

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Jun 29, 2026
Reviewer name: Craig
3 out of 5 stars
3 out of 5 stars review

Great Quality and Comfort But Stains Easily

We ordered this set in April of 2026 and use it almost daily. It sits under a covered patio so it's not in the elements. We love the quality construction and comfort. Our only disappointment is the stain resistance. Everything that touches it leaves a stain, including water. Soap and water, as noted in the description, haven't worked for us. It just leaves a larger ring around the stain. The stain in the picture started from condensation from glass. If there are any suggestions, I'd love to hear them. If it weren't for the staining issue, I would definitely have given it the full five stars. It's a great set.

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Apr 2, 2025
Reviewer name: Kristyn
1 out of 5 stars
1 out of 5 stars review

Save yourself the headache — don’t buy this.

I purchased the Member’s Mark Brenton Sectional Set with Sunbrella Fabric (7pc) from Sam’s Club (Item #990365960) for just under $2,400 after tax and shipping. The set arrived damaged and unusable. The delivery company showed up two days earlier than scheduled, and like all Sam’s Club large-item deliveries, they only offer a 12-hour delivery window where you must be present to sign. No flexibility. No courtesy notice. Just 12 hours of your time — wasted. Sam’s Club’s solution? I was told I could either: 1. Return the entire damaged 7-piece sectional set myself to a store — an obviously unrealistic and absurd ask given the size and weight of this item, or 2. Schedule a return pickup, which means another full 12-hour window where I have to be available. Their idea of compensation? A $300 “partial refund” — for a $2,400 product that arrived damaged and unusable. That’s barely 12% of the total cost. It doesn’t even begin to cover the damage, the inconvenience, or the hours I’ve wasted dealing with this. Frankly, it felt like an insult. And their excuse? “Returns are expensive.” So is buying large, defective furniture — and being left with no real options, no accountability, and no respect as a customer. I’ve now spent two full days on hold with customer service, being bounced between departments, disconnected after 45+ minute waits, and forced to repeat the same story every single time. Most agents are unable to help, and there is no follow-through, no consistency, and no resolution. The only path forward they offered was to accept $300, or spend two more days waiting for pickup and redelivery — again, in 12-hour windows. That is not a solution. Sam’s Club has made it clear they do not stand behind their products and have no functional customer service structure to support large-item purchases. I strongly warn anyone considering this set — or any large purchase from Sam’s Club — to think twice. Once your payment is processed, you’re on your own.

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reply from Member's Mark Team

We're sorry to learn about your experience with this set and apologize for the inconvenience, Kristyn. If you would, please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.