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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,404 ratings1,540 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (128)
  5. 1 star8% (275)

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Showing 551-560 of 1,540 reviews
Jan 13, 2023
Tammy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great night’s sleep

Love it!

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Feb 6, 2025
Janell
5 out of 5 stars
5 out of 5 stars review

Great Mattress

I was a little bit on the skeptical side that this was going to be a 12 inch mattress when it came in. But after we got it out of the box and set up it lives up to its brand and description 100%. This was a new bed for our son's room (twin ultra plush) and he loves it. Sleeps so much better than he did on the old spring mattress. I would definitely recommend this mattress, it is very comfortable and easy to set up once it's out of the box it will take shape in 5 to 10 minutes. I love how easy it was to handle compared to a box mattress, like night and day. I do suggest getting a mattress cover or pad for it if you are buying for younger children since it is foam on top and will soak up everything.

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Nov 9, 2024
sab
1 out of 5 stars
1 out of 5 stars review

Not firm at all!!!

**** Full size, Firm **** If you’re looking for a firm mattress, this is not the one to buy. The mattress I received could be considered "medium" at best, which was a major disappointment. Unfortunately, my frustration didn’t end there—it only increased when I tried to return the item. I contacted Sam’s Club to request a return. Given the mattress’s size and that it had expanded after unboxing, I asked them to arrange a pickup. They agreed and scheduled one with AIT delivery service. But after more than three weeks, I’m still waiting for them to confirm a pickup time. During this period, I’ve reached out to Sam’s Club four additional times. Each time, they claimed that AIT had tried to call me, but I hadn’t answered—which isn’t accurate. I made sure to answer every call, and there were no voicemails left, which would have been expected if I missed a call. Sam’s Club also assured me that AIT would contact me by both phone and email, but I haven’t received any emails (I checked my spam folder too). It feels like there is a complete lack of coordination between Sam’s Club and AIT. In my latest conversation with Sam’s Club, they promised AIT would contact me within seven days, but at this point, I don’t have much faith in their word. My takeaway from this experience: Avoid buying any freight item from Sam’s Club. I had a similar issue with a previous Sam’s Club delivery, where a “white glove” item was simply left at my front door. Although they gave me a 10% refund for the inconvenience, I ended up spending more just to bring it inside and set it up.

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Mar 17, 2025
Jaybird
2 out of 5 stars
2 out of 5 stars review

Not A Good Fit

King mattress purchased via pickup at local Sam's Club. First the box weight is about 80 pounds. The Sam's associate brought it out on a flat cart and didn't even attempt to load it in my truck. Never offered to help even as I stuggled to lift in the back of my truck. Got the mattress home and removed from box. Removed the plastic. I let it expand for 72 hours. It seem the cover is bigger than foam. When we put it on the bed the cover bunched up and was very loose.

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reply from Member's Mark Team

We apologize for the issues you're experiencing with your mattress and cover, Jaybird. We'd like to assist you further, please contact Member Support at (888) 301-0332.

Jun 17, 2022
niki
1 out of 5 stars
1 out of 5 stars review

Way too soft and gets very warm

I feel like my bed never fully expanded, it’s supposed to be firm and it is the softest bed ever and not in a good way. I have tried to return but it is already is out of box in my apartment and I don’t know how to bring it back. Customer Support didn’t help me when I called :( help!

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Dec 1, 2025
Debbie
2 out of 5 stars
2 out of 5 stars review

NOT firm at all!

Bought this for the reviews, it is NOT FIRM at all. Actually going to return it. Not sure on the great reviews. If you want soft and squishy and back breaking go for it. NOT FIRM, returning it due to so soft I am crippled. I ordered firm for a reason and this is not it.

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Oct 17, 2020
Mel
1 out of 5 stars
1 out of 5 stars review

Lower Back Pain

I am experiencing lower back pain when I wake up in the morning. I will not get another mattress with memory foam again. I’m looking for a bed topper that is firm to try and even it out. So disappointed by the description and positive reviews. I would rather sleep on the couch (Which is what I’m doing now) or have my old 20 plus year old mattress back.

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Mar 24, 2022
Dogmom27
5 out of 5 stars
5 out of 5 stars review

Our daughter describes this as "lifechanging"!

I guess our gust bed mattress was not exactly up to par. Ooops. Our daughter researched all the online foam mattresses and thought that this Member's Mark was the best quality for the right price. Set up was a snap. Really! After her first night on it, she described it as "amazing" . "Lifechanging" . She was not happy to report that it was better than her $2000 mattress at home. So, highly recommended!

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Mar 28, 2021
Sm028
1 out of 5 stars
1 out of 5 stars review

READ BEFORE BUYING

After reading the negative and positive reviews for this mattress, I decided to give it a shot because we were in desperate need of a replacement. This mattress is advertised as a medium-firm mattress, but it is NOT that whatsoever. This mattress is SOFT... so soft that your entire body will sink in if you weigh over 150lbs. If you’re into that, then it may work for you. But if you bought a medium-firm mattress because you prefer medium-firm mattresses, you will be highly disappointed. If you prefer firm mattresses and thought you might just settle for a “medium-firm”, then you may fall into a deep depression. Believe me before you waste your money like I did... this mattress is nowhere near medium firm, or even medium. Also, prepare to have your room smell like chemicals for several days. We off-gassed and decompressed this thing for an entire day outside and the smell is still giving me headaches. Here’s to hoping I can return this thing!

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Aug 5, 2020
FL_Guy
5 out of 5 stars
5 out of 5 stars review

Really Nice!

We're at day three on our Members Mark mattress, after returning a Casper mattress that we purchased. We found that the Casper was very stiff, and didn't breathe. On the flip side, this new mattress is super comfortable, and breathes well. It says cooling gel, but I haven't really felt cooling (It just has better airflow). For the price, I would recommend this to anyone.

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