Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,335 ratings1,515 reviews
  1. 5 stars70% (2,318)
  2. 4 stars13% (417)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

Member photos

  • +79 images
Sort by |
Showing 551-560 of 1,515 reviews
Feb 23, 2026
Madelyn
1 out of 5 stars review

So soft… feel like a bean bag

Terrible! It’s so soft for medium firm! Support 50 pound kid at best….

Helpful?2P0LE98T4IU013604203252
Dec 15, 2025
RODERICK
1 out of 5 stars review

poor quality

after 3 uses the mattress got a big crease/fold in it despite it being on a solid floor. junk product but what do you expect from a 350 dollar mattress.

Helpful?2P0LE98T4IU013604203252
Nov 29, 2025
Michelle
1 out of 5 stars review

Mattress was too soft for medium firm.

Mattress was way too soft for medium firm. If you’re looking for a firm bed, look elsewhere. If you want to return the mattress they make you bring it in yourself and will give you a hard time. One of the customer service workers was rude as well.

Helpful?2P0LE98T4IU013604203252
reply from Member's Mark Team

We apologize for this experience, Michelle, and ask that you please contact Member Support at (888) 301-0332 and give us a chance to make this right for you.

Dec 31, 2025
Joe
1 out of 5 stars review

I bought a firm and and it has no support.

Worst mattress I’ve ever had. I bought a firm and it has almost no support. I’m about 175 lb 5’11”. Previously I’ve had 13 inch zinus eurotop hybrid which was super supportive for about 5 years I’ve slept on better mattresss at youth hostels.

Helpful?2P0LE98T4IU013604203252
Aug 30, 2020
Satisfied
5 out of 5 stars review

Verified Purchase

Good deal

Good value

Helpful?2P0LE98T4IU013604203252
Feb 8, 2022
Crystal
5 out of 5 stars review

Very nice!!!

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

Helpful?2P0LE98T4IU013604203252
Feb 19, 2023
Moserjes
1 out of 5 stars review

Absolutely terrible

We bought this mattress maybe a year ago to replace a 15 year old mattress. At first we loved it but it quickly went down hill from there. We let it set up for a full 48 hours to lay on it and the first month was nice. Then to my surprise the middle started sagging and BAD. After numerous spins over the last few months this mattress is almost unusable as the center sinks so bad that my fiancé and myself wake up basically on top of eachother every single morning and with worsening back pain each day. Absolutely do not suggest this mattress and am currently looking into their “10 year warranty” they advertise

Helpful?2P0LE98T4IU013604203252
reply from Member's Mark

We are sorry for your experience with this mattress, Moserjes. Please know it can be exchanged or returned anytime as part of the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need any assistance.

Aug 1, 2021
PBK63
5 out of 5 stars review

Excellent mattress at a good price

After getting an adjustable frame decided time to change mattress. Biggest problem was getting the old one off and ready for disposal and getting the plastic off the mattress was bit of challenge being careful not to cut the mattress. Once in place it began to hiss and start to expand quickly. Was surprised it only took a few hours to expand to 11 of its 12 inches! Very comfortable. Have seen reviews saying too soft but they must like sleeping on a rock as this is advertised as medium firm and would say that is right. So far so good and if run into problems in the future will come back to amend. So far very pleased.

Helpful?2P0LE98T4IU013604203252
Aug 3, 2024
Geneoo
5 out of 5 stars review

Verified Purchase

Needed a new bed and I love Sam's club

Comfortable

Helpful?2P0LE98T4IU013604203252
Jul 11, 2021
Andrew
3 out of 5 stars review

Ok

Bed is really comfortable unfortunately it was deformed. Like other reviews, the end of the bed failed to to inflate to full capacity. Looks odd and also the top moves around when getting up. I’m contemplating returning but this would be the second bed in a box I return. Not sure it’s worth the hassle.

Helpful?2P0LE98T4IU013604203252