Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,404 ratings1,540 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (128)
  5. 1 star8% (275)

Member photos

  • +79 images
Sort by |
Showing 501-510 of 1,540 reviews
Mar 8, 2022
Magoo
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Decent purchase

This was easy to open and The box is heavy FYI, if you are bringing it upstairs. It is a medium firmness, i think it is more soft to medium. I've slept on it for two weeks and it is comfortable, and it kind of conforms to your body. I am happy. I wanted a little more firmness, but it is fine.

Helpful?3EZQ70BELA8J13604203252
Mar 28, 2024
Sreph
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works

It works in a pinch. It's comfortable and firm, but very squishy on the edges. If you want a bed you can sit on the edge of, this is not it. For the price it's fine. I arrived earlier than expected, which was awesome. Can't go wrong with a Member's Mark item!

Helpful?3EZQ70BELA8J13604203252
Dec 18, 2024
Naomi G
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy and cozy but misshaped

The box had a small dent when we bought it but since the beds come vacuum sealed, I didn't think anything of it. The bed is slightly condensed on one corner but my son really needed a new mattress so we are keeping it. Overall, the bed is soft, comfy, and he loves it.

Helpful?3EZQ70BELA8J13604203252
Nov 21, 2025
Robert
1 out of 5 stars
1 out of 5 stars review

A total piece of crap!!!

I bought the full size mattress on sale and it's already developed rises in the middle of the mattress, it's one inch wider than my bed frame and instead of the supposed 12 inches , mine only came up to 10 inches…in short a total piece of worthless crap!!!

Helpful?3EZQ70BELA8J13604203252
reply from Member's Mark Team

We apologize for this experience, Robert, and ask that you contact Member Support at (888) 301-0332 and give them a chance to make this right for you.

Nov 21, 2025
FanofSams
1 out of 5 stars
1 out of 5 stars review

Poor Craftmanship

I bought this mattress in May of 2025. My grandchildren came and stayed a week in Oct of 2025. I have enclosed pictures of what the mattress looked like after that week, I could not iron the bumps down, I could not smooth the bumps down and they showed when the bed was made up. Look really tacky. I was shocked and surprised as Sam's products are usually some of the best. I always shop Sam's before going somewhere else. Sam's did send a pickup company to get the mattress and I did not have to take it to the store.

Helpful?3EZQ70BELA8J13604203252
reply from Member's Mark Team

We apologize for this experience and ask that you contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.

Dec 2, 2025
MARTHA
1 out of 5 stars
1 out of 5 stars review

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

Helpful?3EZQ70BELA8J13604203252
Dec 4, 2024
GW
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Came Recommended by Friend

The only draw back was being careful not to damage the mattress removing it from the vacuum seal / plastic wrap. Was a hidden bonus though; gave us the required wrap for the old mattress disposal in our area. Grandson loved it for says it is very comfortable and just the right firmness.

Helpful?3EZQ70BELA8J13604203252
Dec 1, 2025
DEBBIE
2 out of 5 stars
2 out of 5 stars review

NOT firm at all!

Bought this for the reviews, it is NOT FIRM at all. Actually going to return it. Not sure on the great reviews. If you want soft and squishy and back breaking go for it. NOT FIRM, returning it due to so soft I am crippled. I ordered firm for a reason and this is not it.

Helpful?3EZQ70BELA8J13604203252
Mar 13, 2024
BG
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress for a great price

My son was at a point where he wouldn't sleep in his own bed anymore cuz he hated his mattress. We found this and couldn't believe the price. For it home and he loves it. At first I thought it was too soft but after laying in it a bit it's super comfy. Definitely worth the price.

Helpful?3EZQ70BELA8J13604203252
Sep 4, 2025
Dominique
5 out of 5 stars
5 out of 5 stars review

Like sleeping on a cloud

I purchased this mattress based on a recommendation from a friend. It was delivered quickly and the unboxing and setup was relatively quick and easy. The moment I laid on the bed I was asleep. I don’t know how long it took but this bed is super comfy! I purchased the ultra plush king mattress and plan to purchase the same in Queen for my guest room. Hotel luxury without the hotel cost!

Helpful?3EZQ70BELA8J13604203252