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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,401 ratings1,537 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (273)

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Showing 231-240 of 1,537 reviews
Jan 12, 2024
Amy
5 out of 5 stars review

Verified Purchase

HIGHLY Recommend

This is a great mattress. One of the reasons we love it so much, its transportable, coming tightly wrapped in a box, although heavy, as we purchased king. It is not as cumbersome to maneuver, easily fitting in vehicles. When opened and placed on bed, its ready to sleep on immediately. Its comfortable, supportive and holds its support for a long time. This is the 4th mattress we've purchased. Ive placed one in three bedrooms and our RV trailer. We love them that much.

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Jun 25, 2021
LMart121
1 out of 5 stars review

WARM and WAY TOO Soft

I was very disappointed. This bed was warm and worse way too soft. It was so soft the sheets were constantly popping off. After calling Members Mark and trying it for almost two months this bed had to go back to the store. Check out the new Casper line… Im MUCH happier.

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Jun 9, 2025
JS
1 out of 5 stars review

Horrible customer service on a terrible mattress!

Bought this mattress in September 2024. By April, the mattress was sagging and uncomfortable. Tried to return, but was strung along until I gave up on returning. Do not buy this mattress!!! It will feel good for a few months, but it won’t go the distance. Wasting your money. Sam’s club really failed on quality and customer service! Won’t buy any big ticket items from them again.

Helpful?3EZQ70BELA8J13604203252
reply from Member's Mark Team

We are very sorry for the issue you have experienced with your mattress and the return process, JS. We'd like to assist you further, please contact Member Support at (888) 301-0332 and give them a chance to make this right for you.

Mar 2, 2021
2xmommy2011
3 out of 5 stars review

Comfortable but...

It STINKS!! We’ve had it for 6 weeks and it still smells horrible. Hubby still hasn’t gotten his sense of smell back from Covid or I’m sure he would’ve complained. I unzipped the cover today hoping it would air out some and now the dang zipper is broken so I don’t recommend that! It’s super comfy and I don’t feel my wiggly hubby at all. I would recommend for comfort but the smell is bad. I’ve tried all kinds of things. Also the top layer of foam sort of wads up. You can’t feel it but it’s kind of annoying to see it.

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Nov 25, 2022
Nap Queen
5 out of 5 stars review

Favorite Mattress in our house

I love this mattress. We purchased it in Feb 2021 and I feel like I’ve given it plenty of time to have any issues and there are literally non that I can think of. I want 3 more of these. It is literally my favorite mattress in our house. Cannot recommend enough!

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Dec 19, 2025
WESLEY
5 out of 5 stars review

Great high quality mattress!

The bed came well packaged and very securely wrapped. As soon as I opened the packaging it completely sprung into shape with no issue. We're waiting a full 24 hours before laying on it. We ordered the medium and it's plenty soft and plush. I think it's perfect for my daughter but for me personally I would use the firm.

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Aug 12, 2022
DISAPPOINTED CUSTOMER
1 out of 5 stars review

DON'T BUY THIS MATTRESS

2 months after purchasing this mattress it began to sag in the middle. 2 people sleeping in this bed wind up laying up against each other in the center of the mattress. THEN - since I can't read "fine" print - SAMS CLUB will not allow me to return the mattress because I threw away the box. THEY REQUIRE YOU TO BRING IT IN FOR THEIR 100% MONEY BACK GUARANTEE WITH THE ORIGINAL BOX. I am so disappointed in the mattress and SAMS CLUB. WHO KEEPS A BIG BOX STORED JUST EXPECTING A TRUSTED STORE LIKE SAMS WOULD SELL THEM SOMETHING CRAPPY THAT THEY WOULD NEED TO RETURN IN THE FIRST PLACE.

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Mar 24, 2022
Dogmom27
5 out of 5 stars review

Our daughter describes this as "lifechanging"!

I guess our gust bed mattress was not exactly up to par. Ooops. Our daughter researched all the online foam mattresses and thought that this Member's Mark was the best quality for the right price. Set up was a snap. Really! After her first night on it, she described it as "amazing" . "Lifechanging" . She was not happy to report that it was better than her $2000 mattress at home. So, highly recommended!

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Jun 10, 2022
Lady T
3 out of 5 stars review

Verified Purchase

Mattress too soft and generates heat

I read other reviews and thought I could get away with some of the issues noted about this mattress but no. This is error purchase for me. The mattress is softer than the mattress I'm trying to haul. I literally sink into this mattress. I was expecting medium firm but it's not near it. Planning on returning it. My old mattress lasted over 10 years, not sure this new mattress would make half of that. I brought on sale so i'd say penny wise, pound foolish. Cheap is expensive! Also gives me heat not cooling at all, makes me uncomfortable overnight.

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May 4, 2024
Iamgrandma
4 out of 5 stars review

Verified Purchase

A Decent Mattress for the price!

Purchased 2 of these for my young granddaughter's daybed and for an extra bed for company. Adult company said they slept well. My granddaughter loves it! As for me with back and neck and hip pain I would need something a little more supportive to the body.

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