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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 81-90 of 1,538 reviews
Sep 26, 2025
Ed
1 out of 5 stars review

Verified Purchase

Wrinkle line in the middle

Two nights used and it created a wrinkle in centre.

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reply from Member's Mark Team

We are very sorry to learn about the issue with your mattress, Ed. We'd like to assist you with a replacement, please contact us at (888) 301-0332.

Mar 21, 2026
Jia
4 out of 5 stars review

Too soft for my liking

I bought the medium firmness in store and it feels like plush. Too soft. Perhaps if I had bought the firm, which they don't have in store, it'd have worked. But they won't ship to CA. What a shame, I really wanted to like it. On the plus side, it did not smell bad. And the quality seems to be very decent for the price.

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Mar 13, 2026
HEATHER
1 out of 5 stars review

Opposite of Firm

If firm is this soft, I would hate to imagine sleeping on the ultra plush. This mattress is so soft it is ridiculous. softer than my soft old foam mattress. returning as soon as possible. if you like soft mattresses that come delivered in an easy box rolled up- this is for you.

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Mar 14, 2026
MARY
2 out of 5 stars review

Wrong item received

I ordered in app and did a store pick up. This is NOT hotel premium as described. I received a regular Members Mark 12” mattress. I did not realize it until it was too late, I had it out of the box and the plastic was off. I would not have accepted this at the store if I had known. I actually passed up this item in the store wanting the better “Hotel Premier” product. Sam’s Club misrepresented this product and it’s too late for me to return, I had no way of getting it back to my vehicle after it was unrolled. I’m very disappointed

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Feb 19, 2026
Mojitomama
2 out of 5 stars review

Verified Purchase

Too Soft

Felt more like soft rather than medium firmness. Way too squishy for my liking.

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Aug 25, 2022
rbd
4 out of 5 stars review

Verified Purchase

One end on both mattresses are sunken in

Mattress is comfortable. I bought 2 for each of my kids going to college. Although, the end of both mattresses are sunken in and will not totally flatten out like the top of the mattress. I suspect it is how they were packed.

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Jul 12, 2021
Rachel
5 out of 5 stars review

Verified Purchase

Excellent Mattress!

This mattress is so comfortable. Doesn’t take long to expand and no odor. I bought one for each of my children and quickly bought myself one as well. It’s like sleeping on a luxury hotel bed.

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Jan 2, 2026
Marc
4 out of 5 stars review

Verified Purchase

Nice bed for the price

We bought the "medium" firmness mattress as that is the only firmness Sams sells in the store, and we needed the mattress quickly before guests came to visit. It is softer than i would like, but is still comfortable.

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Apr 25, 2025
JLC
5 out of 5 stars review

Verified Purchase

Comfy Sleep

My daughter bought this mattress for a daybed. I slept on it all week for my visit. The mattress was so comfortable! I highly recommend this mattress.

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Feb 15, 2024
LuAnn
5 out of 5 stars review

Verified Purchase

Success and happiness abound

It was a gift for my 93yr old mother who wasn’t sleeping. This was perfect for her paired with the mechanical base. She is very comfortable and sleeping now! Thank you Sams club. You never disappoint!

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