I was not happy that i was charged for the plain cupcakes i never picked up.I called i to tell bakery I had an emergency and couldn't pickup since I live in LA and I was still charged. I called customer service and they said I had to drive to Moreno valley to get refund. When I called bakery they were no help at all.

When purchasing the custom cupcakes, you are given options regarding the flavor of the bread and the color of the dressing. You are given a set price which will not fluctuate when you select different colors and flavors for the cupcakes. Keep in mind, these cupcakes do not have filling within them. Sam’s club has others with this option which changes the price dramatically. If you are looking for something simple with icing on top, this is for you. The icing is very sweet and the bread very moist. Very pleased with the outcome. The decorations we used were purchased separately online.

No one would take the order in the store. Insisted I had to order online. So I did. But the toppers were not listed online. When I went to the store to pick up the cupcakes, I asked to buy the toppers. The person said no you can’t, they have to be bought online. It was like a bad SNL skit.

Well, talk about a cupcake catastrophe! I mean, who knew that those cute little treats could cause such chaos? It sounds like a comedy of errors with the dark green icing almost melting and the light green ones staying strong. And then the grand finale of the bottom tray giving out just as I was about to showcase your the delectable creations to the party guests - what a hilarious disaster! But hey, now I've learned a valuable lesson about the importance of sturdy trays. Who knew that those cupcakes were playing a sneaky game of hide-and-seek on separate trays? Definitely good to know for next time! You can imagine the look of shock and disappointment on this mom's face as her daughters first birthday cupcakes spattered across the floor. Well, at least now We have got a funny party story to tell, right? And who knows, maybe the mishap made the party even more memorable! As it wasn't funny at the time but now I can laugh about it.

I really didn't care for their online ordering because you can't make any special requests or changes to your order like you were able to in the past. From the choices I was given, which are limited, the cupcakes were made exactly as ordered. Be aware that if you order anything with the red buttercream, they add so much coloring to the red that it seeps into the cupcake itself. I probably won't order that color again.

Order 180 cupcakes for wedding. They were perfect. 1/2 white and 1/2 choc - all with white frosting, all sprinkled with a bit of clear crystal sugar sprinkles. Not overly decorated, simple, and tasted great. This was an outdoor July wedding and we put them out while guest ate dinner, they held up well for in heat (in shade). The price was fantastic and beat the high price of custom cupcakes from other bakeries. We wanted simple, elegant and we displayed on tiered plates. We decided to splurge on other things at the wedding instead of cupcakes that not everyone eats.

I call to confirm my order the morning of the event and was told that my order would be ready. They gave me the wrong flavor cupcakes and told me that they had run out of vanilla cake mix and all they had was chocolate. I was told by the manager that I could get my money back, I had no choice but to accept them as it was the day of the event. Absolutely no one ate the cupcakes and I still have them on my counter. Very disappointed. My order was prepaid and confirmed. I won’t be ordering anything from Sam’s in Southaven MS again.

Always check the cupcakes before you leave. I've ordered these a few times and they were always great but the last time I got them for my sons birthday party the were dry and stale and you could tell that they had had a different frosting on them before that was scraped off and they were redecorated. So I got old cupcakes that should have been tossed and instead they redressed them and sold them to me :(

Great tasting cupcakes at a great price. They have wonderful flavor and are always moist and fresh.

The grandkids love the cupcakes. And me too