Hello Timothy,<br /><br />Thank you for your feedback on your Bentgo 4-Piece Deluxe Set with Insulated Lunch Bag, Ice Packs &amp; Bento Classic. We understand how frustrating it must have been to find the bag leaking shortly after adding your warm thermos.<br /><br />When packing the bag, we recommend making sure all food containers and bottles are securely closed and properly sealed before placing them inside. It’s also helpful to keep warm foods and liquids upright to minimize the chance of spills or moisture escaping during use.<br /><br />All Bentgo products are backed by our warranty, and we’d be happy to look into this with you and help with a replacement if needed. Your feedback is also valuable to us as we continue working to improve our products.<br /><br />Please reach out to us at support&#64;bentgo.com or 657-275-3738. Having your order details available will help us assist you as quickly as possible.<br /><br />Thank you again for bringing this to our attention, Timothy. We’re happy to help!<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hello Leanne,<br /><br />Thank you for your feedback on your Bentgo 4-Piece Deluxe Set With Insulated Lunch Bag, Ice Packs &amp; Bento Classic. We&#39;re sorry to hear the lunch box didn’t perform as expected.<br /><br />The Bentgo Classic is designed to be used with the included strap to help keep the compartments securely in place. Making sure each lid is properly aligned and the strap is securely fastened can help prevent movement when carrying the lunch box in your insulated bag.<br /><br />If you’re still experiencing the issue, please don’t hesitate to contact us at support&#64;bentgo.com or 657-275-3738. Our team would be happy to help troubleshoot the issue and find the best way to assist you.<br /><br />Thank you for bringing this to our attention, Leanne. We appreciate the opportunity to help.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hi,<br /><br />Thank you for sharing your feedback with us.<br /><br />We are so sorry to hear that you are having trouble with the container lids staying secure. Our Bento Classic containers are designed to work with the sealing strap for an airtight closure, but we completely understand how frustrating it is if it feels unsafe or prone to spilling your food.<br /><br />We want to make sure you have a reliable, hassle-free experience with your set. Please reach out to our customer support team directly at support&#64;bentgo.com or call us at 657-275-3738 so we can look into your set and find a solution for you!<br /><br />Thank you,<br />Jessica<br />Bentgo Support

Hi Tara, Thank you for purchasing our Bentgo Classic Lunch Box and providing your feedback. If we can assist you with anything, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hi Anna, Thank you for purchasing our Bentgo Deluxe Lunch Bag and providing your feedback. If we can assist you with anything, please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear about the unpleasant odor in your new Bentgo Deluxe Lunch Bag lunch bag, especially after your thorough cleaning efforts. We understand how frustrating this must be after carefully selecting the perfect product. We’d love to assist you in resolving this issue so you can enjoy your lunch bag as intended. Below are some tips that may help eliminate the odor: Vinegar Solution 1. Fill a clean, half-gallon spray bottle with white distilled vinegar. Screw on the lid. 2. Spray the mold, and let soak for two to four hours. 3. Scrub the mold away with warm water and a scrub brush. 4. Rinse with water, and dry thoroughly. If these steps don’t resolve the issue, please don’t hesitate to reach out to us. You can contact us at support@bentgo.com or give us a call at 1-657-275-3738 (Monday - Friday, 8 am - 5 pm PST). We’re happy to explore additional solutions for you. Thank you again for bringing this to our attention—we're here to help! Jessica Bentgo Support