I bought the Samsung model WA54CG7105AV with the agitator and the agitator does not agitate my laundry. Had 2 technicians come and say they’ve had customers complain about the same thing. But because I bought it 3 weeks ago thinking there was a problem with it that’s why I had 2 technicians come to look at it I am unable to return or get the product swapped. I am very disappointed and unsatisfied with this product and I was told there’s nothing anyone can do. So I have to deal with this washer that does not wash my laundry until I can save money to buy a new washer. This has been a total nightmare. Please save yourself and not buy the agitator one.

Terrible product. It is really pretty- but we have had nothing but problems over the past year of ownership. When I pay the price you’re asking for, I expect a product that does not need to be seen by a certified repair person more than twice. It is still not working and I spend most of the day adjusting the load so that it can spin it dry- it’s primary job. Really disappointed, waste of money.

[This review was collected as part of a promotion.] Our whole house is Samsung including our TV’s. We love the smart things app and the ability to use our phones for our products. We got 10 years out of the washer we just replaced and I couldn’t be happier with this new updated version.

We bought this machine with the matching dryer in August of 2024. I have been using it for 10 frustrating months. I HATE it. Even on deep fill which I have to use every wash, it doesn’t use enough water to wash and rinse the clothing. The clothing constantly tangles which is very difficult to untangle. The tub is so deep I have to use a reacher tool to get my clothes out. Once out of balance, forget trying to balance it. Washing pillows comforters, blankets has to be done separately because they will never balance. I was washing my granddaughter’s clothing, pretreating them, using deep fill and soak cycle and those clothes NEVER came clean. Too many times the clothes came out with detergent on them because unless you use the “fabric softener “ option, the water won’t be deep enough to rinse the clothing. Now the real problem other than the lack of water, is the fact the washing motion is a joke. It really doesn’t move the clothing at all, and yes, I put the clothing in the “donut” shape. It does not stay in that position by the way, which is where all the clothes get tangled. I have watched a baby’s winter vest float on top of the water for the whole cycle. Detergent just sat on top of it. It never washed or rinsed off . I kept pushing it down, but without drum movement, it just kept floating up. When I say it barely moves, I mean the movement is barely perceptible. I was told that it was supposed to rotate your clothing in the donut shoe and move down through the middle and back around . It barely moves the water - no water splashes or ripples. If it can’t move the water, it can’t move the clothing. I am so entirely frustrated. Why make a machine that barely moves? That is $800+ that we have wasted and I don’t know what to do. The glass lid is a total gimmick. The condensation doesn’t allow to see a thing and the glass scratches so easily. Stay clear of this machine. It’s a waste of money!

[This review was collected as part of a promotion.] The reason we both this washer and dryer is because the color match of color scheme. We also were looking for a smart washer and dryer so that it would make it easy on us. Lastly the size was great for the price.

[This review was collected as part of a promotion.] Great capacity washer with smart features. Lots of cycles and settings for all types of fabrics. I just got this and am learning all the new features that my 9 year old Samsung washer didn't have. Like the see thru top and water feature.

[This review was collected as part of a promotion.] So happy I made the decision to get this washer. It has a huge 5.5 barrel after it was setup I instantly washed my king blanket. It didn’t even take up half the washer! I love that it has the handwashing nozzle and it’s easy to use with a push of a button. Definitely a life saver in moments of need.

[This review was collected as part of a promotion.] The top load washer is very good. It is very quiet when in operation. It is gentle in it's operation. It has many settings for the wash cycles and very easy to operate, It also looks good. We are very happy with this purchase.

[This review was collected as part of a promotion.] My laundry room never looked better. I love the sleek clean design of my washer. The display is user friendly and easy to navigate. The upgrade with detergent and fabric softer tray is very nice and easy to clean. The internal water spot is awesome and convenient. Doing laundry is now a breeze. I love it. Only negative is the tub is so deep I have trouble reaching the bottom.

[This review was collected as part of a promotion.] This replaced a previous Samsung washing machine I had. This one’s even better. Big tub, very quiet and seems to wash the clothes more efficiently than my old washer. If I had to pick one thing, I didn’t like about it it would be the top portion of the washing machine is plastic. This area you lean on when you’re trying to get clothes in and out and I’m afraid someday it may crack. Other than this, this is a great washing machine that I would definitely Recommend.