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Customer reviews for Member's Mark Fenton 75" Console, Assorted Colors for
Member's Mark Fenton 75" Console, Assorted Colors
4.4 out of 5 stars
stars
323 ratings194 reviews
  1. 5 stars73% (237)
  2. 4 stars11% (36)
  3. 3 stars4% (14)
  4. 2 stars2% (7)
  5. 1 star9% (29)

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Showing 31-40 of 194 reviews
Nov 26, 2022
Reviewer name: 1stGrandma
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Extra space I needed

Even though this piece is advertised as a tv console, this cabinet gave me the extra space (cabinet & drawer) space I sorely needed in my kitchen. The top is deep enough to hold my microwave and air fryer. I can now clear my limited counter space and have more room overall. My husband bought it for me as an early Christmas gift. Love it! I would definitely recommend it to others looking for more useable space.

Helpful?24LDXXJW2XR413603458728
Sep 18, 2022
Reviewer name: Lady
3 out of 5 stars
3 out of 5 stars review

Beautiful Piece - Sent Damaged.

The piece is beautiful. Some of it is particle board, but that is to be expected at this price point. Item was delivered with no damage, but the console door was ripped off once we opened the box. It had to be packed damaged. Now we have to go through the process of sending it back. Sam's was so helpful. They will pick-up and resend a replacement. Hope we have better luck next time.

Helpful?24LDXXJW2XR413603458728
Sep 24, 2022
Reviewer name: SuzG
4 out of 5 stars
4 out of 5 stars review

Console

I bought this and when I opened the box one of the drawers was broken. I bought this a week ago and when I opened the box one of the drawers was broken and Sam's wanted me to return the whole console. This weighs around 400 lbs and is in the basement. I am very upset since they have some that are damage on the floor.

Helpful?24LDXXJW2XR413603458728
Oct 4, 2022
Reviewer name: Marcos99
5 out of 5 stars
5 out of 5 stars review

Disappointment Denied

We set out to buy a similar console in brown on the Sam's website but were told it could not be shipped to California. We found another brown TV console at a well-known furniture store; but on close inspection, it did not compare in quality to Sam's Fenton model. And the cost? $1,610.00 (about $1,000 more than at Sam's Club). We went back to Sam's and bought the Fenton console in white (cream). What we thought to be our second choice has turned out to be the best choice. This console is beautiful, will match our new flooring, and exudes quality in all the details. As other reviewers have stated, it is heavy, meticulously assembled and finished, and shows no manufacturing or shipping damage. We are so pleased with this piece of Member's Mark furniture that our upcoming purchase of a dining table set will be through Sam's Club as well.

Helpful?24LDXXJW2XR413603458728
Apr 17, 2023
Reviewer name: Megan
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Broken x3

Saw this in store, loved it, ordered for new house. First one has huge holes in the top, they sent us a new one, also broken. We ended up with three, all broken, had to coordinate sending the huge monstrosity back every time, missed multiple days of work to be there for the shipment. Customer service was very kind every time, but horrible experience, we’ll never order furniture from Sam’s again

Helpful?24LDXXJW2XR413603458728
reply from Member's Mark

We are sorry to learn about your frustrating experience, Megan, and hope you will give Member's Mark another chance to better serve you.

Oct 28, 2022
Reviewer name: JD
1 out of 5 stars
1 out of 5 stars review

Delivered damaged

Ordered it October 10 because it stated “get it by October 21” time frame. I needed this for a upcoming event so I thought the timeframe was perfect. Well that’s deceiving because I still had to wait and get it scheduled delivery. So I didn’t get the console till October 25 because that’s the only thing the delivery company had available. So that’s a little deceiving from the website. After waiting for this to get here, I open the box just to find it damaged. The top side corner was smashed in. Now I have to wait again and repeat the whole process just to get a replacement and in hopes that that one won’t come damaged also. Sam’s logistics need to do better inspections and have a better transportation process, so member’s that pay over $700 on an item are not disappointed when receiving it.

Helpful?24LDXXJW2XR413603458728
reply from Member's Mark

We are sorry to have disappointed you with this purchase, JD. Please contact Member Support at (888) 301-0332 if you need any further assistance.

Dec 8, 2022
Reviewer name: Bee
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Damaged furniture

Very nice piece of furniture with damage found after unpacking it. Unable to get satisfactory compensation for damages on furniture though the online customer service that is obviously outsourced in another country. Not willing to take off time from work again to return it and have another delivered.

Helpful?24LDXXJW2XR413603458728
Jul 24, 2022
Reviewer name: TerryGFL
3 out of 5 stars
3 out of 5 stars review

Very heavy piece

We just picked this up in our Subaru Ascent. It fit but it is very heavy so keep that in mind. Nowhere on the Sam's Club website can you find its weight but I would estimate 250 lbs. Sam's should post the weight. I have no idea how I'm going to get this out of the SUV and into the house. Will definitely need help. You may want to wait for this to be shipped to your house.

Helpful?24LDXXJW2XR413603458728
Jun 21, 2023
Reviewer name: Deb
1 out of 5 stars
1 out of 5 stars review

Don't Do Delivery

I just received this product by delivery. The delivery driver indicated the box was damaged. I had bought this product before and did a pick up, so I knew it was packaged well, not really concerned. When we opened the top and front of the box, we saw the water damage on the top of console. I went online because I was going to return it. My husband decided not to do that because this is not a light package and customer service indicated we had to package it. So we took the 69.00 and some change refund. When we finished unpacking we found more damage Water damage on the inside of the cabinet. The bottom of the back was broken off. The glass in one door was not sealed correctly. We took a big loss. Sams doesn't realize, or maybe they do, that it is exhausting just to unpack this console. I was really disappointed with this shipment.

Helpful?24LDXXJW2XR413603458728
reply from Member's Mark

We are sorry this item arrived damaged, Deb. Please contact our Member Support team at (888) 301-0332 and have them escalate your request to the manufacturer to review your options. We hope to hear from you soon and thank you again for sharing your experience.

Nov 21, 2022
Reviewer name: jasmine
1 out of 5 stars
1 out of 5 stars review

damaged

Unfortunately, it arrived totally damaged. Many parts behind and in front of the console are broken. The backside bottom part and one leg are also broken. The drawers are not working. There is a gap between the drawer unit and its place. I am returning it. Also, we noticed that they shipped it already damaged because the broken pieces seemed to be put inside the console. I can see why people prefer other membership-based stores to Sam’s club. We had no such issues with the other stores when we ordered things online.

Helpful?24LDXXJW2XR413603458728
reply from Member's Mark

We are sorry for this experience, jasmine, as this is not the quality we expect from Member's Mark. Please contact Member Support at (888) 301-0332, and we'll do our best to make this right for you.