Hello, We want to inquire more about what transpires with the dishwasher and would like to assist as soon as possible. We suggest contacting our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

We are here for you anytime, Mbaca. Please provide more details on what is happening with your dishwasher so that we can provide the necessary support. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146963884, to help our team pull up your information when you message us. Have a great day. -John

Hi Jimpem, It’s definitely not ideal when the cycle finishes and you’re left waiting even longer for everything to dry. Let us help you. I have shared the model's user manual link below. Please turn to page 49 for steps to take to help with your drying experience with the dishwasher. Turn to page 28 for details related to the Sanitize option, which is recommended for better drying performance. https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149157469 to help our team pull up your information. Leo

Hi Len1, We know how disappointed you are with your dishwasher. We're here to help. We recommend consulting the resources listed below for help with your dishwasher not drying your dishes. Please check the hyperlinks for more information. Samsung dishwashers do not dry dishes. https://www.samsung.com/us/support/troubleshooting/TSG01001910/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146822253) to help our team pull up your information when you message us. Thank you. -Kimberly