We&#39;re truly sorry to hear about your disappointment with Miracle-Gro Moisture Control Potting Mix, and we appreciate you taking the time to share your feedback with us.<br /><br />The Miracle-Gro Moisture Control Potting Mix you purchased is a natural product. While we do not sterilize the soil it is composted to kill any harmful insects and microbes. Unfortunately, soils may become infested with insects while in storage or while they are waiting for sale.<br /><br />We want you to feel confident when using our products. That&#39;s why we offer a product guarantee: If, for any reason, you are not satisfied with the results after using this product, you are entitled to a refund of your purchase price (limitations apply). Please reach out to us at 888-295-6902 at your earliest convenience if you need further assistance. We&#39;re here to help!