We're sorry to hear your dishes weren't left spotless like we expect from the many quality checks we have in place, Josh. To get the best results, be sure your water is at least 120 degrees Fahrenheit/49 degrees Celsius. Also, when loading the machine, be sure all items will get the full spray and that your spray arms aren’t blocked. We'd like to get more information to help, as well as share your experience with our Quality team. When you have a minute, please get in touch with us at (800) 765-5516.

Hello Jennifer! I&#39;m sorry to hear that your last purchase of Cascade Gel was watery instead of the thick gel you expect. This issue may have been caused during storage or shipping. While the product is still safe to use, it may be less effective. <br /><br />To address this issue, please give us a call at (800) 765-5516. We would like to investigate this further and provide you with a solution. Thank you for your understanding!