We're sorry to hear your dishes weren't left spotless like we expect from the many quality checks we have in place, Bobby. To get the best results, be sure your water is at least 120 degrees Fahrenheit/49 degrees Celsius. Also, when loading the machine, be sure all items will get the full spray and that your spray arms aren’t blocked. We'd like to get more information to help, as well as share your experience with our Quality team. When you have a minute, please get in touch with us at (800) 765-5516.

We're sad to learn your shipment was damaged, nevermore2. It may help to give Sam's Club a call; share the condition of the packaging with them. Their number is 1 (800) 746-7726. We hope this helps, be well.

Hello! We’re sorry to hear that Cascade Complete Gel hasn’t been cleaning your dishes as expected. Factors like hard water can affect performance. For best results, please:<br /><br />1. Ensure your water temperature is at least 120°F (49°C). Run hot water at the kitchen tap before starting your dishwasher.<br />2. Run your dishwasher when no other major water usage is happening to maintain water pressure.<br />3. Load your dishwasher to allow full spray coverage and make sure spray arms aren’t blocked.<br /><br />If you continue to experience issues, please call us at (800) 765-5516. We’re happy to help!