Hello!<br /> <br />Thanks for reaching out to us! <br /><br />We are terribly sorry to hear about the issue you have encountered with your FoodSaver FM2000.<br /><br />We would like to know more about what have happened with your unit and also help you out with this issue. <br /><br />Please remember that you have a 5 years warranty on your unit, so we will gladly provide you with all the help you may need.<br /> <br />For that reason, please reach out to us directly via our official FoodSaver &#34;Contact Us&#34; website or through LiveChat and we will gladly provide you with support. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you and please stay safe!<br />FoodSaver Consumer Care<br />

We appreciate you taking the time to review the FoodSaver FM2000 Vacuum Sealer Machine with HandHeld Vaccum Sealer. We are sorry to hear that the product is not working as expected. This is not the experience we would like you to have, and we would definitely look into this for you. For further assistance/replacement, please call us at our toll-free number 1-877-777-8042. For your convenience, we are available from 8:00 am to 8:00 pm Monday - Friday, and 9:00 am to 6:00 pm Saturday, EST. We look forward to hearing from you!