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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,330 ratings1,512 reviews
  1. 5 stars70% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (266)

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Showing 791-800 of 1,512 reviews
May 15, 2025
JQ
5 out of 5 stars review

After 5 years

Got this mattress during COVID (20) and still have today (25) and no problems with it, no sink ins, still soft, the cover is a little wrinkle but other then that still in good shape.

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Jan 25, 2025
Chris
1 out of 5 stars review

Horrible

This mattress is aweful! The 12" must have been measured by a man, because it's only 10". There is NO support, and my wife and I both woke up with terrible back pain. I've slept on cots that were more comfortable.

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reply from Member's Mark Team

We're sorry the mattress was too soft for you and your wife, Chris. Thankfully you can exchange or return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Please contact Member Support at (888) 301-0332 if you need assistance.

Nov 21, 2025
anonymous
5 out of 5 stars review

As good as the big name brands. If you look at the specifications, it is very similar so I thought I would give it a try. I ordered the Ultra Plush model and it is super comfortable. It still gives you support, but so luxurious!

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Nov 7, 2022
Jimmyjam
1 out of 5 stars review

Verified Purchase

Bad mattress

Horrible mattress, was supposed to be firm, what a joke! Had to go out and buy a extra firm mattress topper so I would not sink down to the box springs. Don’t waste your money on this one folks!

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Jan 1, 2026
Dayana
5 out of 5 stars review

best sleep yet

we had just moved to our new apartment and needed a bed that was cool and didn't feel hot. it has been a game changer. to those that worry about firmness, go for the medium or firm it will soften up over time.

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Feb 7, 2022
Nicole4102
2 out of 5 stars review

Sags

I bought this mattress in June of '21 and it's already sagging in the middle. Also, the fabric on the top is loose and bunching under the fitted sheet. 2 stars because I liked it when I first got it. Wish I had returned it.

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Oct 2, 2023
NatureMan
5 out of 5 stars review

Verified Purchase

Working out well.

The mattress is quite comfortable. We have using them for only one week, but are adjusting to them quickly. They work well on our adjustable bed bases. Time will tell how durable they are, and remain comfortable.

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Dec 15, 2025
RODERICK
1 out of 5 stars review

poor quality

after 3 uses the mattress got a big crease/fold in it despite it being on a solid floor. junk product but what do you expect from a 350 dollar mattress.

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Feb 3, 2023
AD
5 out of 5 stars review

Amazing Quality

So at first I saw “bed in a box “ and thought it would be too soft for my comfort. I was very impressed and still am a couple weeks later after my purchase. I highly recommend this bed to anybody with back problems.

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Dec 31, 2020
RR
3 out of 5 stars review

Question on the bed frame

I ordered Hotel queen mattress and the size is bigger than the box spring and the queen frame I have. Now wondering what frame I need for this thing, otherwise I have to return and reorder the traditional queen

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