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Sams Club
Sams Club
Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush for
Member's Mark Hotel Premier Memory Foam Mattress, Available in Medium, Firm, and Ultra Plush
4.3 out of 5 stars
stars3,331 ratings1,513 reviews
  1. 5 stars69% (2,315)
  2. 4 stars12% (416)
  3. 3 stars6% (208)
  4. 2 stars4% (125)
  5. 1 star8% (267)

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Showing 551-560 of 1,513 reviews
Feb 24, 2024
Carivette
3 out of 5 stars review

Comfort but very concerning paint-like smell

I tried this mattress during a recent trip to the Caribbean and had a great sleep experience. I took a picture of the mattress, knowing I'd need a new one soon. A few months after my trip, I decided to purchase it. 1. Delivery: Arrived on time, even a day earlier than expected. 2. Condition: The mattress was well-sealed and arrived in good condition with no visible damage. As a 5'2", 140-pound 39 yrs old woman, I didn’t found it challenging to unpack alone. 3. Comfort: The mattress is very comfortable. I fell in love with it instantly and hope it remains so in the long term. The following factors led to a lower rating: 4. Odor: The mattress has a strong paint-like smell. During my trip, I experienced a running nose and shortness of breath upon entering my accommodation, which I initially attributed to the weather. However, upon unboxing the mattress, I experienced similar symptoms again, which makes me wonder if it's related to the mattress odor. 5. Durability: As I've just received the mattress, I cannot yet assess its durability. I hope this review provides helpful insights into my experience with this mattress.

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Feb 13, 2022
Jessica
2 out of 5 stars review

Mattress Still Stinks 2 Months Later

The mattress is comfortable. I’m giving a rating of two stars because it wreaks of chemicals. It still smells just like it did the day it came out of the box and it’s been two months. The information pamphlet says it should stop smelling a few days after we unbox it. We have to air out the room daily.

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Feb 8, 2022
Crystal
5 out of 5 stars review

Very nice!!!

I thought that I wanted a softer bed but this is perfect. It is soft on top but you don't sink down in it. It does a great job keeping me in alignment. I have problems with my SI joint getting out of alignment and I usually have pain and night and have to keep shifting into different positions. But I don't have to with this mattress. I slept very well on it the first night. I also highly recommend the Member's Mark Premium adjustable base to go with it. It is amazing!!

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Mar 12, 2024
River Worker
1 out of 5 stars review

Work bed

Do not buy this bed If you are on the heavier side i weigh 280 my job provides a twin size mattress and i sink in completely there is no support and because it compresses so much there is no air flow so it becomes hot and uncomfortable this may be a good bed for thinner people i dont recommend if you are on the plus side

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Aug 12, 2022
DISAPPOINTED CUSTOMER
1 out of 5 stars review

DON'T BUY THIS MATTRESS

2 months after purchasing this mattress it began to sag in the middle. 2 people sleeping in this bed wind up laying up against each other in the center of the mattress. THEN - since I can't read "fine" print - SAMS CLUB will not allow me to return the mattress because I threw away the box. THEY REQUIRE YOU TO BRING IT IN FOR THEIR 100% MONEY BACK GUARANTEE WITH THE ORIGINAL BOX. I am so disappointed in the mattress and SAMS CLUB. WHO KEEPS A BIG BOX STORED JUST EXPECTING A TRUSTED STORE LIKE SAMS WOULD SELL THEM SOMETHING CRAPPY THAT THEY WOULD NEED TO RETURN IN THE FIRST PLACE.

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Feb 6, 2025
Janell
5 out of 5 stars review

Great Mattress

I was a little bit on the skeptical side that this was going to be a 12 inch mattress when it came in. But after we got it out of the box and set up it lives up to its brand and description 100%. This was a new bed for our son's room (twin ultra plush) and he loves it. Sleeps so much better than he did on the old spring mattress. I would definitely recommend this mattress, it is very comfortable and easy to set up once it's out of the box it will take shape in 5 to 10 minutes. I love how easy it was to handle compared to a box mattress, like night and day. I do suggest getting a mattress cover or pad for it if you are buying for younger children since it is foam on top and will soak up everything.

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Nov 9, 2024
sab
1 out of 5 stars review

Not firm at all!!!

**** Full size, Firm **** If you’re looking for a firm mattress, this is not the one to buy. The mattress I received could be considered "medium" at best, which was a major disappointment. Unfortunately, my frustration didn’t end there—it only increased when I tried to return the item. I contacted Sam’s Club to request a return. Given the mattress’s size and that it had expanded after unboxing, I asked them to arrange a pickup. They agreed and scheduled one with AIT delivery service. But after more than three weeks, I’m still waiting for them to confirm a pickup time. During this period, I’ve reached out to Sam’s Club four additional times. Each time, they claimed that AIT had tried to call me, but I hadn’t answered—which isn’t accurate. I made sure to answer every call, and there were no voicemails left, which would have been expected if I missed a call. Sam’s Club also assured me that AIT would contact me by both phone and email, but I haven’t received any emails (I checked my spam folder too). It feels like there is a complete lack of coordination between Sam’s Club and AIT. In my latest conversation with Sam’s Club, they promised AIT would contact me within seven days, but at this point, I don’t have much faith in their word. My takeaway from this experience: Avoid buying any freight item from Sam’s Club. I had a similar issue with a previous Sam’s Club delivery, where a “white glove” item was simply left at my front door. Although they gave me a 10% refund for the inconvenience, I ended up spending more just to bring it inside and set it up.

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Feb 9, 2023
Savannah
2 out of 5 stars review

Poorly marketed 10 INCH mattress

I had such high hopes for this mattress as I am a big time lover of the Members Mark brand.. however, this mattress did not prove its 4.5 star review. I tried to give it the benefit of the doubt despite seeing reviews about the mattress only inflating to 10 inches but that has proven true in my case as well. The edges of the mattress remained compressed and the cover fabric was loose due to the lack of foam inflation. Sadly I will be returning this mattress.

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Mar 24, 2022
Dogmom27
5 out of 5 stars review

Our daughter describes this as "lifechanging"!

I guess our gust bed mattress was not exactly up to par. Ooops. Our daughter researched all the online foam mattresses and thought that this Member's Mark was the best quality for the right price. Set up was a snap. Really! After her first night on it, she described it as "amazing" . "Lifechanging" . She was not happy to report that it was better than her $2000 mattress at home. So, highly recommended!

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Dec 2, 2025
MARTHA
1 out of 5 stars review

Medium firm purchased, its way to soft, zero support. I am so disappointed, my 10 year old mattress was way better. I threw away the packaging so return is out of the question and even if I had it how do you roll it back into the box? Mission impossible.

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