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Customer reviews for Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush) for
Member's Mark Hotel Premier Memory Foam Mattress (Available in Medium, Firm, and Ultra Plush)
4.3 out of 5 stars
stars
3,402 ratings1,538 reviews
  1. 5 stars70% (2,369)
  2. 4 stars12% (420)
  3. 3 stars6% (212)
  4. 2 stars4% (127)
  5. 1 star8% (274)

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Showing 281-290 of 1,538 reviews
Jul 10, 2025
kayceekay
5 out of 5 stars review

LOVE LOVE LOVE this!!

Bought a cal king a year ago and am extremely happy with this mattress. I'm a side sleeper and found it a bit firm, even in ultra plush, but I bought a Serta memory foam-and-"fluff" mattress pad, which made it exquisitely comfortable. Now the mattress and sleeping is perfect and absolutely delightful for me. I love getting in the bed, so look forward to those few minutes of enjoying the mattress cushy comfort before drifting off to sleep. My 75 pound dog jumps up in the night and I don't feel it at all. I only know she did it because she is still there in the morning. LOL Will buy another, smaller, when I relocate in a couple months. You can not beat this for the price. I couldn't be any happier with it. Seriously

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Mar 9, 2022
Kiki
4 out of 5 stars review

Verified Purchase

New Bed

First time as an adult buying a mattress, so not ganna lie i had no idea what to look for, but after some research about different types and brands this was a good match. Its a little more firm then i would have liked, but its not uncomfortable at all. Will definitely recommend and buy again.

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Feb 9, 2022
Amy
4 out of 5 stars review

Verified Purchase

Happy with it worth the money

Love the bed I own 2 a full and a queen the queen I had to get a replacement shortly after purchasing the zipper on the bottom of the cover did not zip came like that flipped over to try and zip but won’t work they replaced no questioned asked I’m really happy. They are not firm they say firm but they are quite soft you sink in them, i sleep every night in this bed I have no aches and pains it helps a lot.

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Apr 19, 2022
Amb84
1 out of 5 stars review

Wrost mattress ever!

Bought less than a year ago and is complete garbage. The matress already is sagging in the middle and if you lay to close to the edge you will roll right off because there is no structure to the edges of the mattress. Don't waste your money and can't return it because the store policy only covers the first 30 days. I would give it zero stars if I could.

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Dec 18, 2023
Bananna13
2 out of 5 stars review

Buyers Beware of Sam's Club

Buyers beware! This mattress is comfortable in the center, however mine never formed on the sides. We waited 52 hours to get on it but it never took. Since then I've been trying to get a refund or a replacement on it but sam's refuses to take care of it. They keep saying they need to pick it up before they will issue me a refund but THEY WON'T PICK IT UP. I keep calling over and over and over again to get it scheduled but they keep telling me i have to wait to be contacted. Sam's club online customer service is by far THE WORST customer service i have ever dealt with. For everyday purchases, Sams is great. But if you're looking to make a large purchase with a "warranty" i strongly suggest you buy elsewhere. Sams does not stand behind their product and they make it outrageously difficult to get help.

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Feb 22, 2026
Randy
5 out of 5 stars review

After a few years

Bought 2 Queen sized Hotel Premier mattresses several years ago and both are still like new with daily use. One replaced a 250 pound olympic queen pillow top deluxe top of the line mattress that was 20 years old. This new mattress, at a fraction of the cost, is just as comfortable. If it lasts half as long it will be a bargain. When opened in the morning it inflated completely by night with no noticeable outgassing smell. We would very much buy again!

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Oct 17, 2021
Happy Customer
5 out of 5 stars review

Very pleasantly surprised

I have had this mattress for a month and so far I really like it. It had a slight odor upon opening but I left the fan on as it fluffed up and the smell went away fairly quickly. It was not bothersome at all. I was used to a very firm mattress so this one was an adjustment but I actually like this one much better than any others I have tried. It is soft enough on top and firm enough underneath for good support. I have been sleeping better on this mattress than others I have tried or bought in the past. It is very reasonably priced and I am very happy with it. I highly recommend.

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Nov 28, 2022
Gina
5 out of 5 stars review

Hotel Premiere Queen Mattress

If you’re looking for quality sleep don’t hesitate to order this mattress. This review might be a bit premature as I’ve had the mattress less than a week, but I am impressed!! I will update my review if warranted but for now this mattress is 4 layers of pure heaven! Cool to the touch, very comfortable and fit on my existing box spring.

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Jun 14, 2025
TND
3 out of 5 stars review

Full, Firm Purchased

We purchased a full-size, firm mattress for our spare room in February. It's now June. I waited to leave a review, so I had plenty of time to try it out. It is definitely not firm. I sleep on it 5 nights a week. It's soft, and your body sinks. It might be firm for a child, but anyone over 100 pounds would not say it's firm. Would not recommend or buy again. .

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Dec 26, 2025
SHAWNA
2 out of 5 stars review

Size does Matter

I purchased 2 Twin XL 12" medium mattresses to use with a King platform bed. While the mattresses expanded quickly, had no smell, and a perfect medium feel (not too soft/not too firm), they are not anywhere close to a Twin XL dimensions (38" x 80"). Within 15 minutes of unboxing, they each expanded to nearly 42" wide. Height only got to about 11" as well. 84" wide will not work on a 76 1/2" wide bed. I ordered online so they will be picked up, but it was a complete pain to have to plastic them up again for pick up.

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