We apologize for any inconveniences you may have encountered and would like to offer some tips on how to protect this set: To avoid potential issues such as metal fatigue, warping, deformation, degradation of the non-stick coating, chipping, and discoloration, it is recommended to cook on low to medium heat, rather than high heat or extreme temperature changes. While our product is dishwasher safe, we strongly recommend hand washing for optimal results. Before washing, always ensure that the cookware has completely cooled down to room temperature. It is crucial to prevent open flames from reaching the walls of the cookware. For the lids to exchange, please reach out to our Member Support team at (888) 301-0332.

We apologize for any inconvenience caused. Thank you for your following the instructions. We have more tips for you to keep the shining colors and superior nonstick performance. 1) Keep the cookware inside and outside completely clean and dry before cooking. 2) Never use hard objects on the nonstick surface. 3) Place a piece of paper towel or cookware protector between each piece when storing. 4) Be cautious when placing the pans on and off any location. 5) It is crucial to prevent open flames from reaching the walls of the cookware. However, A deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We are sorry to hear about your experience and thank you for following all the instructions. We would like to emphasize that please avoid sudden temperature change (thermal shock) on the cookware surface. Besides, carefully move the pots and lids on and off any places. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned for a full refund anytime.

We are sorry for your experience, PD. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some other tips to help with the performance: 1) Use it on low to medium heat consistently. 2) Ensure it cools to room temperature before washing. 3) Prevent sudden temperature changes (Thermal Shock) on the cookware and lids. 4) Be careful when moving the pots, pans and lids.

We are sorry to hear about your experience. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are a few other tips to help maintain the nonstick performance. 1) Always use on low to medium heat. 2) Always cool down to room temperature before washing. 3) Avoid sudden temperature change (Thermal Shock) on the cookwares and lids. 4) Keep the open fire just touch the bottom of the pots and avoid open fire climb onto the wall. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned anytime.

We are sorry to hear about your experience. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. If you are still unhappy, please know you can exchange or return them as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry to learn about your poor shipping experience, Tman. Please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee. You can also contact Member Support at (888) 301-0332 for assistance obtaining replacements for any damaged pieces.