We are sorry to hear about your experience. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. If you are still unhappy, please know you can exchange or return them as part of the Member's Mark 100% Satisfaction Guarantee.

Thank you for sharing your feedback. Because of your review, our team has the opportunity to further look into areas that may address this for future sets.

Here are some tips for you to make this set nonstick again, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please know, all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned anytime.

We are sorry for your experience, kika. Please know all Member's Mark items come with a 100% Satisfaction Guarantee and can be returned or exchanged at any time.

We are sorry to hear about your experience, jena. Here are some tips for you to maintain the superior nonstick performance and shining colors. Always cook in LOW TO MEDIUM HEAT. HAND WASHING RECOMMENDED though these are DISHWASHER SAFE. Always cool down to room temperature before hand washing. The use of high heat and a sudden temperature change (Thermal Shock) can cause metal fatigue, warping, deformation, non-stick deterioration, chipping, discoloration. However, a deep cleaning of the non-stick surface can help restore performance. This may include soaking overnight in hot, soapy water and then thoroughly washing the surface the next morning. Please remember all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned at any time.

We are sorry for your experience, Anna. Here are a few more tips for using ceramic cookware: 1. Cook on low to medium heat, always. Since aluminum provides excellent conductivity and delivers even heat distribution, high heat is unnecessary. The use of high heat can permanently discolor and reduce the durability of the cookware. 2. Selecting proper burner size, so heat touches the bottom of the cookware and does not climb up the side walls. 3. We recommend carefully placing pans on and off because sliding across metal stovetops may damage the cookware base. Please know all Member’s Mark items come with a 100% Satisfaction Guarantee and can be returned anytime for a full refund.