Hello; I apologize for the bad experience you had to endure. I know it is not easy going through the service process twice. It sounds like we are still assisting you with this matter. To chat with our Social Media team. Please use the information below to speak with us. Thank you for being a Samsung customer. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144091837

Hi There, We appreciate your purchase with the range. We've shared some tips to increase the burner's flame. Seeing something strange happening on your gas stove, cooktop or range can be serious, but fortunately, the explanation is simple and easily corrected in most situations. Learn more from these details. The flame temperature on Samsung gas cooktop or range: https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues I have shared the model's user manual for more helpful information. Turn to page 45 under "The burners do not burn evenly" for your reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase: 1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST. 2. https://www.samsungparts.com/Default.aspx. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145378224, to help our team pull up your information. Have a great day! ^Chrystel

Hearing about your range-related experiences must've been difficult. We're always available to help, Delia. To help rectify the range by turning it off while in use, please visit the link below for its diagnosis. Samsung range, oven or cooktop will not turn on or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ I have shared the manual for instructions on activating the oven lock feature to prevent accidental touches from the control panel. Please visit page 30. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395894, to help our team pull up your information. Have a great day! ^Chrystel

Hey, thanks for letting us know what you think of your freestanding range! ^Pat