Hi Donna, Thank you for reaching out regarding your Samsung NX60A6511SG stove. I understand how important it is for your appliance to function properly, especially when it comes to cooking without leaving soot on your cookware. It sounds like the LP gas conversion wasn't completed during installation, which can lead to issues like incomplete combustion and soot buildup. I recommend contacting a qualified technician to perform the gas conversion correctly, ensuring that your stove operates safely and efficiently. For guidance on the LP conversion process, please refer to the user manual, starting from page 10 on the 8th bullet, where you will find detailed instructions. Ensure your range is properly installed and adjusted by a qualified technician for the type of gas (natural or LP) being used. For LP gas, the technician must replace the five surface burner orifices and two oven orifices with the LP orifice set and reverse the GPR adapter, following the manufacturer's instructions and local codes. The agency performing this work is responsible for the gas conversion. If you need assistance finding a technician or have further questions, feel free to reach out to our Samsung Support page for more resources: Manual https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568931) to help our team gather your information. Have a great day. ^Charles

Good day! We truly care about getting you assisted. Allow us to extend our support and get you the help you need. We would like to speak with you personally to gather more information about the range and better assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147484864, to help our team pull up your information. Have a great day! ^Chrystel

We're happy you choose Samsung and appreciate your review. ^Pat

Hello Mike, Thank you for raising your concern about our product. I am sorry about your 6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Black Stainless Steel failed to function correctly. We take pride in the quality of our ranges, so we are disappointed that yours was having some issue with its black stainless. I apologize on behalf of Samsung for the inconvenience this has caused you. We strive to create durable, quality products, and I assure you that black stainless finish concern is part of the normal wear and tear damage that occurs naturally due to the passage of time. Depreciation of furnishings and appliances is expected over time due to frequent usage. To avoid further damage to the product, let me share How to clean the Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/. If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number:1144722559 Thank you for choosing Samsung. Have a great day. ^^Ross

Happy to hear! Thank you for the 5 star review! ^Pat

We want all of our customers to feel like winners! Thank you for the review! ^Pat