I've purchased this product twice. The first time, after bringing it home and opening it, I found that at least 3 parts were completely broken. I understand mistakes can be made, so I thought it was no big deal. I took it back to Sam's and they were wonderful in the return process. They gave me a credit as I just wanted the same deck box. The second time, after bringing it home and opening it again, I found that there were parts missing! I then had enough and called the company, who then told me that the parts would take between 8-12 weeks to come in. I definitely would not recommend this product to anyone.

I’m really disappointed with this deck box. I bought the Keter 230-Gallon XXL Deck Box just about a year ago, and the lid has already cracked right where the hinges connect. It wasn’t abused, overloaded, or mishandled — it simply didn’t hold up to normal outdoor use. For something that’s supposed to be durable and weather-resistant, I expected it to last much longer than a single year. Now the lid won’t stay open properly and the crack keeps getting worse. Definitely not worth the price, and I wouldn’t recommend this product to anyone until the quality issues are addressed.

I ordered one of these while it's on sale and the first one I just received is an obvious return and as soon as I opened it, I can tell why, one of the main support posts has broken plastic on it so it will not hold together. I just ordered another "new" one and I hope this one comes new. It's really annoying that Sam's Club would ship out an obvious return (the box looked like it was dropped off a cliff and then tapped back together) as a new item without checking if its already damaged.

Writing this 9 months after purchase! Very disappointed! Have purchased 5 of the Keter bins from Sam’s Club in past. The quality has changed. The top was cracked and side damaged. Keter said no parts call back in six months. Called Sams Club customer service. Gentleman refrain was Im so sorry. However no one ever came and picked it up. Called again, this still languishes on my porch. Called Keter back after 6 months. Guess what No Parts. The quality isn’t the same at all if you look at the other bins. Plastic thinnnervand not as solid. Huge waste of my money. More disappointed with Sams Club than Keter. Have been a long term customer. Too many quality issues on items purchased. Don’t buy this bin. cracked. Called Keter

The product was sent out with missing parts. Instuctuons on the box say to not return to store and contacr company. Contacted company said they would send out part. 2 weeks later, the company sent an email saying no replacement was available in the foreseeable future. Outside the window to return to store. I would not purchase this item again.

I ordered two boxes online. I got them in the store. I tried to build the first one, but without success. Parts are not very strong, poorly docked. I have extensive experience in assembling interior/outdoor furniture. That being said, I got stuck at step 2 and after 30 minutes of struggle - gave up. Will return both of them tomorrow.

I have several Keter deckboxs. These came with the plastic piece snapped and are not near the quality of my older ones. I bought 2 a couple weeks ago and now they are almost $50. apiece cheaper. I ould send them back but I need the storage now. Not happy at all.

I bought this a week ago, the deck box arrived in a big box that had been opened and tapped a few time. When I opened the box the Deck box had 3 broken pieces. I am not able to take the box to federal express. the customer service agent set up a pick for 8:00 am this morning, and I am still waiting, I will never order anything from Sam's Club again, I am so frustrated with this.

I would not purchase this item. We bought this in May and have not had any issues up until now when a small storm came through and somehow managed to rip the lid completely off. The plastic was broken in pieces by the hinges. The deck box did not hold up in “semi bad weather”. I am very dissatisfied and disappointed and will not purchase this brand deck box again.

We bought this a couple of months ago and all the hardware was missing. There was an insert saying don't take it back to the store but to call their number. My husband called twice now and the second time the person said, they had no record of the first call or it being shipped. Both times they said 7 to 10 days and now we are over 20 days since the second call and still nothing. This has been sitting in the middle of our living room. At this point it will have to be returned as I am not waiting any longer for this freakin hardware. Bad customer service!