I purchased this item 3 weeks ago. It arrived missing the hardware. I called the Keter customer service number and was told that the missing parts would arrive in 10 business days. I called today to follow up, and they have no record of my call. I had to resubmit my information and have yet to receive a response. I'm very disappointed in the poor customer service that I have received, and the issue has still not been resolved.

We needed a big box to store all the cushions on our outdoor couch. It almost holds them all! Seems to be very durable and the lid has a shock that allows it to soft close or stay open while you load it. It is taller than I realized…doesn’t allow for extra seating. Very pleased!

This product arrived with missing parts and a cracked corner. Didn't realize until half way through the assemble. It did not come with instructions either. I had to watch a youtube video with someone putting it together at wrap speed to try to make do. Needless to say I'm pretty disappointed. I'm ordering another from Sam's to be delivered next week and hopefully between the two I have enough parts to put together a complete one. Will take back the 2nd box with remaining parts for a refund. Not Happy.

The container was big which is what I wanted. I also read some reviews that said it’s pretty flimsy so I expected that. What I was Not happy with is NOT getting any instructions on how to build it. Going to YouTube to see if I can get help that way. There’s other videos of people who got the same container with no directions. The videos on YouTube weren’t too help so just kind of threw it all together. Lots of extra pieces since it’s not put together correctly. I do not recommend for those reasons. There was also a part that was broken, there was 4 of these bar things and one of them was missing the end like the other 3, it was like the mold ran out of plastic and didn’t complete it. Like I previously mentioned, I just used the 3 that weren’t broken so I didn’t use the one that was it’s just missing it in it.

We are pleased with the finish and quality of the product. The only downside the packaging didn't have any assembly instructions with it. I went to the company's website and there weren't any there for this product. Thankfully, I found a YouTube video that another customer had posted of them putting one together. Once I watched the video it was a very quick and simple assembly process.

Purchased yesterday. Assembled today. Tripped on piece that broke and has a hole in the lid. Called Keter. They said they don't sell replacement lids. If it was a warranty claim disassemble it and take it back. So much for being honest. Guess I'll live with broken MY LAST Keter product

I recommend the following: 1 - Use a power drill screwdriver with a No.2 Philips bit to assemble it. Set it for a torque (autostop) of "1" or "2" and drive a screw in until the drill reaches full torque and "tap-tap-taps." Then check the tightness with a hand-held Phillips screwdriver. If it is good and tight, keep that setting. If too loose, increase the torque to "3." You will be screwing in a lot of 1" black screws, and you want them all equally tight and fully seated. 2 - When the plastic sides and bottom are assembled, there will still be a small gap where the edges come together, maybe just enough to slip a piece of paper into. It's enough that maybe spiders, ants, etc. could make an entry. Also, it would allow driving rain, or a lawn sprinkler, to put water into the box and that could lead to mildew or mold. So I bought a tube of silicone sealant and ran a bead all around the edges on the inside, sealing the box watertight (I think it would float now). 3 - While the top has a decent overlap over the sides, I wanted a more weather/watertight/insect proof seal between the bottom box and the top lid. So I bought a roll of 1/2 inch wide, 1/8 inch thick self-adhesive backed foam insulation and applied it all around the top of the box. Now the lid closes and seals with no gap whatsoever. 4 - The floor of the box is not strong enough for firewood or other heavy items, unless you support the bottom -- under the center -- with shims. It's great for seat cushions, pool floaties, beach balls, etc. 5 - The lid likes to be lifted straight up, from the center, and lowered straight down. The hydraulic lift tubes that help lift the lid and hold it when it is up are located at the rear left and right edges of the box, and don't want to be twisted. 6 - Last comment: Position it where it will not be sitting in standing water.

I purchases the 230 gallon deck box from online Sam's Club and it arrived broken. My local Sam's Club won't accept it back for an exchange and instead directed me to call the Keter company for replacement parts. I purchases this on 5/11/19 and on 5/22/19 I called to request the 2 broken parts (part # CO). The Customer Service was horrible and the guy on the phone was extremely short and rude. He informed me to take pictures and send them to the company email, but never received a confirmation that new parts were sent out. I called back on 6/5/19 and they told me to wait for a phone call, it's 6/13 and haven't heard from anyone and haven't received the broken parts... Now its too late to return to the store and the parts that are broken make putting it together impossible.

Very happy with the Keter 230-Gal Deck Box. We were able to store several metal trash can that we were storing charcoal, lump & briquettes, & wood chucks. Basically everything we need for BBQ's, starter chimneys, utensils, etc. that we use. Plenty of room for storage, and was easy to put together. The lid is very easy to raise, stays in place, & lower. Really cleaned up the patio.

Poor quality plastic. Top and walls cracked within week of assembly.