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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,473 ratings582 reviews
  1. 5 stars75% (1,100)
  2. 4 stars13% (195)
  3. 3 stars5% (67)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 551-560 of 582 reviews
Oct 17, 2023
Gamer67
5 out of 5 stars review

Awesome chair that's comfortable and easy assembly

Great, comfortable chair that's easy to put together. I've now purchased 3 of the same chair and happy to write this is a great product that's priced great. Easy to use and gives my lower back great support. I like the length or depth of the seat as it lines up great with my legs, where the bend in my knee is. I'm 5' 10" tall and weight 195 lbs.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations, over and again. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for being a valued customer!!

Jan 4, 2025
Nf
5 out of 5 stars review

Comfort and budget combined!

This is really a decent chair at this price. I am really glad I purchased this on sale. I needed an affordable chair that was comfortable to sit in for long periods for my remote job. Looking at the material it will likely start peeling in a few months. However the actual seat of the chair is very comfortable. Lumbar support is there if I sit all the way back into the chair. I eventually will be purchasing a more expensive Serta office chair for better quality but this is a good compromise for me right now. Thank you for making this available at Sam's.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your thoughts with us! We're thrilled to hear that the chair is working well for your remote job and providing the comfort you need. We understand your concerns about the material, and we appreciate your feedback. Should you need any assistance or have any questions in the meantime, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're happy to help!

Jun 2, 2024
Midgetr
5 out of 5 stars review

Great chair, poor instructions and poor tagging of

bought it yesterday. Took two of us a long time to get this together. To no fault of our own. The bottom seat had the tag saying" front " and we matched all to this tag. After fighting with it, we realized, the manufacturer had put the tag saying " front" in the back. thus we took the arms and back off, flipped things correctly and now he has a wonderful early Fathers day gift. Look at the box pictures and that will help guide front from back,

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jan 5, 2025
Rae
2 out of 5 stars review

Not as advertised much shorter

I bought this based on the height of the seat says min:19in. Max:22.75 not true at all. Mine raised all the way up only goes to 17.5 inches which will not work for me at my job/desk. Total waste of time & money. The max mine goes is lower than the MINUMIM it says. Will surely be returning.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review. We're sorry to hear the chair's height did not meet the stated specifications and caused inconvenience. Your feedback is important, and we’ll be investigating this discrepancy further. If you have any other concerns, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate you bringing this to our attention.

Apr 1, 2025
LB
4 out of 5 stars review

Verified Purchase

not comfortable

not comfortable

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that the cushion was not as comfortable as you had anticipated and apologize for the inconvenience. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 8, 2024
Poker
1 out of 5 stars review

Not comfortable

Horrible chair...feels like your sliding forward..just doesnt feel right..

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Sep 10, 2024
MsShuggah
1 out of 5 stars review

Overpriced for what you get.

Very uncomfortable and short.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Dec 17, 2024
SD
1 out of 5 stars review

Read before purchasing

Purchased this a little over a year ago. Very comfortable but poor quality. The stitching on the seat has completely come apart.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We're glad to hear you found the chair comfortable, but we're sorry to learn about the stitching issue. Quality is very important to us, and we want to make this right for you.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further. We appreciate your feedback and the opportunity to address your concerns.

Dec 29, 2024
pdrhodes
5 out of 5 stars review

I just bought this chair today. It was fairly easy to put together and is pretty comfortable. For the price, it is great. We will see how long the leather lasts, but it is well worth the price.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your feedback! We’re glad to hear you found the chair easy to assemble and comfortable, and that you feel it’s a great value. If you have any questions or need assistance down the road, don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We hope the chair serves you well for a long time!

Jan 15, 2025
Seekay
1 out of 5 stars review

Not comfortable for sitting for long

I work from home and this chair is pretty uncomfortable if you sit in it for more like an hour. Limited padding in the back and seat make for a bad chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review. We’re sorry to hear that the chair hasn’t provided the comfort you were hoping for, especially for long periods of use. Your feedback about the padding is helpful and will be considered as we continue to improve our designs. If you'd like to discuss your experience further or need assistance, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.