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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars1,267 ratings515 reviews
  1. 5 stars75% (944)
  2. 4 stars12% (156)
  3. 3 stars5% (58)
  4. 2 stars3% (40)
  5. 1 star5% (69)

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Showing 491-500 of 515 reviews
Jul 8, 2024
Poker
1 out of 5 stars review

Not comfortable

Horrible chair...feels like your sliding forward..just doesnt feel right..

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Sep 10, 2024
MsShuggah
1 out of 5 stars review

Overpriced for what you get.

Very uncomfortable and short.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Dec 17, 2024
SD
1 out of 5 stars review

Read before purchasing

Purchased this a little over a year ago. Very comfortable but poor quality. The stitching on the seat has completely come apart.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for sharing your experience. We're glad to hear you found the chair comfortable, but we're sorry to learn about the stitching issue. Quality is very important to us, and we want to make this right for you.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further. We appreciate your feedback and the opportunity to address your concerns.

Jun 19, 2025
Alan
2 out of 5 stars review

Seat portion slants down makingyou tend to slide off and having to readjust yourself. Cushion no longer even slightly comfortable. A cheap $30.00 task chair is better than this. To late to return. Thrown out in trash.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very sorry to hear about the condition of your chair and that you did not end up keeping it. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 7, 2024
IMOP
2 out of 5 stars review

HARD SEAT

This chair is a good right size for smaller people but it is cheaply made, hardly any cushion for the seat. Even putting extra cushion on the seat, it is still very uncomfortable.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us. We are sorry to hear your experience was not great. Please don't hesitate to call our customer service department at 800-379-9773 or email serviceescalations@trueinnovations.com so we can assist you with your office chair.

Apr 9, 2025
smmayhem
2 out of 5 stars review

Not that great!

Armrests didn't last long. Already cracking and peeling (good for only a couple of years). Squeaky/Noisy chair. Not the greatest and really wasn't impressed with it.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like to help so you can enjoy it again. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 10, 2025
Lynette
1 out of 5 stars review

Doesn't last forever

Purchased this chair 2 years ago and the seam is starting to ravel. I am a normal sized person and the chair is used maybe 4 hours a day 3-4 days a week.

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are also very sorry to hear about the condition of your chair and would like to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 16, 2024
Bill
4 out of 5 stars review

4 washers to rase front to level.

I bought this 2 days ago , great chair , it seemed to lean forward setting upright . I solved the problem by inserting 4 washers between the base and front cushion assy. worked great !

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to share your feedback about our office chair. We appreciate your business and we are glad to hear that the chair is satisfactory. If there are any areas where you feel we can improve, please let us know. Our goal is to provide you with a comfortable and functional workspace that meets your needs. Please don't hesitate to contact us if you have any questions or concerns in the future.

Jun 25, 2024
Fj
3 out of 5 stars review

Worth every penny

Purchased this chair after returning a cheaper chair for full-time office work. I've been using it for almost 2 weeks. It is a game changer! Very comfortable, quiet & sturdy. Great value

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for taking the time to leave this positive review of our Serta Mid-Back Office Chair! We're so glad to hear that it is a good fit for you. Our goal is to provide high-quality office chairs that make a difference in your daily work life, and we're happy to see we've succeeded in this case. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Jan 15, 2025
Seekay
1 out of 5 stars review

Not comfortable for sitting for long

I work from home and this chair is pretty uncomfortable if you sit in it for more like an hour. Limited padding in the back and seat make for a bad chair

Helpful?2VORESHV2JMC13599671235
reply from True Customer Service

Thank you for your review. We’re sorry to hear that the chair hasn’t provided the comfort you were hoping for, especially for long periods of use. Your feedback about the padding is helpful and will be considered as we continue to improve our designs. If you'd like to discuss your experience further or need assistance, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.