We appreciate your feedback and apologize for your inconvenient experience with this product. This safe is lined with a high moisture, concrete fireproof insulation that can potentially cause moisture to build up inside the safe. We recommend opening the safe at least twice a month and using the provided desiccant packet. We also recommend keeping delicate items in some sort of air tight container. For more information regarding this product, or any others from Sentry Safe, please contact our Customer Support at 1-800-828-1438. Thank you.

We apologize for the experience you’re having with your safe. We’re not sure how this happened, but we’d like to help make it right. If you’d like to return your safe, you’ll need to return it to the retailer you purchased it from. To troubleshoot any other issues with your safe, please feel free to contact us at 1-800-828-1438 so we can help . Sentry Safe Customer Service