Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator
4.4 out of 5 stars
stars
1,262 ratings1,201 reviews
  1. 5 stars68% (859)
  2. 4 stars17% (213)
  3. 3 stars5% (65)
  4. 2 stars2% (26)
  5. 1 star8% (99)

Member photos

  • +530 images
Sort by |
Showing 891-900 of 1,201 reviews
Jan 22, 2021
KAR615
5 out of 5 stars review

Beautiful and roomy but no water dispenser light

i really fell in love with the look of this fridge. clean sleek and handle free. inside is roomy and everything is visible. shelves are stationary but no need to move them. the only thing they totally missed is putting a light in the water/ice maker. black fridge hard to see water level in the glass without a light. i really miss having a light. tech specs even say “dispenser light-yes”. nope! no light!

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
Oct 28, 2024
Brent
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] We're thrilled with our new 27.4 cu. ft. large capacity side-by-side refrigerator in stainless steel! It has a sleek, modern design that looks amazing the kitchen. The storage capacity is impressive; it easily fits all the groceries, and the adjustable shelves make organizing a breeze. The temperature control keeps everything fresh, and we love the convenient ice and water dispenser. It runs quietly, too! This fridge is both stylish and functional—highly recommended!

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
Aug 27, 2020
jg2020
4 out of 5 stars review

Everything needed and no gimmics

[This review was collected as part of a promotion.] This is a great refrigerator! The multi levels of cooling ability help to keep my items fresh. One issue is that the vegetable or meat drawers don't have an adjustment. Sometimes I find my vegetables frozen.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
Mar 16, 2024
Heathua
2 out of 5 stars review

Won't last past 2 years

Lasted a little over the one year warranty. Ice maker is very loud. If you choose crushed ice it will be crushed the next few time you use it even if you switch setting. Leaking all over my floor. Freezer and fridge part won't cool now. Have scheduled a repair for tomorrow. I love my washer and dryer but have read that these problems are a common issue with this fridge.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from SEA Care

Hi there, I can't imagine how you are doing with everything that is happening with your fridge. Let us take care of the unit immediately. Here are the links that can help you with the fridge noise, water leak, and cooling issues. Please watch the full video, see each section, follow the steps, and click the hyperlinks for further assistance. Understand the noises coming from your Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146959791 to help our team pull up your information. Have a great day. ^Aloe

Aug 28, 2020
genesis1076
1 out of 5 stars review

I did not like at all.

[This review was collected as part of a promotion.] I bought the refrigerator 2 months ago, and came damage it from inside. Came with a lot small holes.. When I tried to exchanged Samsung r. told me; I should returned between the 14 days period. I was not aware of that't. After that, I contacted the warranty that I bought it, from them, and they told me they cannot help me, only after 1 year of purchase. So at the ended ending with a damage appliance.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from Samsung Care

I apologize for the unfortunate experience. I wish there was more we could do, however, this would be a retailer concern. Even so, if you have any questions about your fridge, we are always here to help. We are one click away by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Jan 20, 2021
BILL
1 out of 5 stars review

100% GARBAGE (NO ZERO STAR RATING AVAILABLE)

samsung has been unresponsive and refuses to provide help or a refund. the "10-year warranty" isn't worth the ink or sticker it's printed on. no help from samsung will ever come, since they already have our money. terrible product, even worse service! if you decide to roll the dice, just know that no one from samsung cares about you or your warranty! it's all a lie.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from Samsung Care

I can understand your disappointment with your product and value your feedback greatly. If you have any questions for us or would like to investigate your concern further, please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1142870483

Jan 13, 2022
Holly
2 out of 5 stars review

Freezes food in the fridge. Poor lighting.

i am terribly disappointed with this refrigerator. anything stored along the back wall freezes and is then spoiled. the repair person set the temp to a high one, and just said to keep all produce in the drawers. but it’s not possible to load up the fridge without something being in the back, including produce. then it gets spoiled.also, there is only one light, at the top of the fridge . no side lights, so it’s hard to see things in the dark shadows.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from samsungcare

Hey, Holly. I'm sorry to hear about your refrigerator not working correctly. We appreciate you bringing this to our attention. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144083634

Nov 15, 2020
k10602
1 out of 5 stars review

WORST ICE MAKER EVER

the refrigerator itself is great but the ice maker sucks - if more than one person gets a class of ice and it make the amount low - it takes 3 days before you have ice agian - it is horrible - i live in florida and ice is a necessity here - and this ice maker sucks - i would never buy this refrigerator again nor would i recommend this product to any one................i have been buying samsung products for years and this is the worst experience i have ever had

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from Samsung Care

We understand your frustration and appreciate you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough

Jun 8, 2022
KinSpirit
1 out of 5 stars review

Less than 2 years old and compressor went out

This is the second Samsung I have owned that the compressor went out after only a couple of years. The current one is less than two years old and the replacement parts aren't available anymore so I have to replace it. Very disappointing because it was actually a nice refrigerator.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from Customer Care

Hi KinSpirit, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. For compressor not working In case of repair or replacement, you can check the warranty coverage of your product here: https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx if additional assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Have a great day. Reference number: 1144608227 ^^Ross

Jan 29, 2024
Dwayne
3 out of 5 stars review

Overall pretty good machine

[This review was collected as part of a promotion.] Overall pretty good machine. However, the Ice and water dispenser could be configured a little bit better. I find it becoming a bit of a messy space. Constantly having wipe it down and pick up chunks of ice. Also I haven’t had the fridge for a year and the Samsung Label is beginning to fall off the fridge.

Review from Samsung US
Helpful?529UR1RZ6Q1213599613455
reply from SEA Care

Hi Dwayne, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-