We aim to provide you with a hassle-free experience while using your refrigerator, Roxanne. Let us help you. After about 6 months (and typically, about 300 gallons (1200 L) of water), the Filter indicator should blink red for several seconds when you open the door, reminding you that the filter needs to be replaced. For details, turn to page 32 of the fridge's manual, and to maintain your fridge's pristine, turn to page 42 under "Cleaning (Interior and exterior): https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149709848, to help our team locate your information when you message us. Have a great day. -John

Greetings! That sounds really frustrating, especially when it comes to keeping your food fresh. We’re here to help. I’ve shared a helpful product video on YouTube that explains what to do if your refrigerator isn’t cooling properly. Please take a moment to watch it in full: https://www.youtube.com/watch?v=ogwmuhLH4G4 In addition, here’s a Samsung support link that explains the operational sounds your refrigerator may make. It provides examples of typical noises during operation and guidance on what steps to take. The page also includes helpful hyperlinks you can visit for additional assistance, along with an embedded video we encourage you to watch in full: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150242356 to help our team pull up your information. Leo

Hi Tre84, We would like to assist you further with your concern. Kindly let us know more about the refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149440295) to help our team pull up your information when you message us. Have a great day, -Ernest-