Raiders24! We appreciate your feedback, continued support and choosing Samsung! ^Nic

We are pleased to hear that you had a great experience with the delivery and installation team, Mrs Gutierrez. Thank you for choosing Samsung for your home! ^Lena

Hello nikki64 ! I understand that your refrigerator&#39;s freezer is defrosting and the ice maker is not working. I know it must be frustrating therefore I would like to provide you with some troubleshooting steps to help rectify the concerns.<br />(http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />THis last link will address the refrigerators cooling /defrsosting<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001027/) <br /><br />If you happen to need further assistance or have questions please contact us via Facebook Messenger: http://m.me/samsungsupport or Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />using the following ticket number: 1143279921<br />Thank you for choosing Samsung. ^Nic