Hi Georgie, We appreciate the time you took to let us know about your refrigerator concerns. Let us extend our help by providing the details you need for your refrigerator. Below are links to help you with your refrigerator concerns. Please note that there are hyperlinks you can click, which will give you additional information. For the food that freezes, click the option “Items freezing in the fridge compartment”, and for the ice maker that needs to be reset, choose the option as to where your ice maker is located. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ We would like to talk more about the mold on the food. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151249277) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hello Scoobie, We know how essential a Refrigerator functions in a household, so let me assist you in getting your fridge working correctly with the links I'll be providing. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/. If these troubleshooting steps don't work, don't hesitate to contact us using the following channels below. We will look further into this and get it resolved. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide this reference number (1145223098) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross

We're pleased for the opportunity to help, Sppo1180. We'd like to speak to you directly and get more information about your fridge for better assistance. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day! ^Chrystel