Hi Marie, We are glad to help you with the ice maker on this Samsung refrigerator. Please visit the Samsung link shared below to help with your ice maker. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146002214 to help our team pull up your information. Leo

Sounds like you have been dealing with this for some time now. So I can see why you want to wipe your hands clean of this matter. Before you do, maybe we can get your fridge working back to normal. Try taking a look at these troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01109344/. If you still need assistance, feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143379289

I'm sorry to hear your refrigerator isn't making crushed ice. I know this can be an inconvenience for you. I have some helpful tips in the link below that may help address your concern. Thank you for being a Samsung customer and hope this helps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice