I'm sorry to hear your refrigerator isn't making crushed ice. I know this can be an inconvenience for you. I have some helpful tips in the link below that may help address your concern. Thank you for being a Samsung customer and hope this helps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice

Hello, We want to inquire further about your experience with the refrigerator and are here to assist you as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Hello Scoobie, We know how essential a Refrigerator functions in a household, so let me assist you in getting your fridge working correctly with the links I'll be providing. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/. If these troubleshooting steps don't work, don't hesitate to contact us using the following channels below. We will look further into this and get it resolved. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide this reference number (1145223098) to help our team gather your information. Thank you for choosing Samsung. Have a great day. ^^Ross