Hi Penny, Sharing your experiences with your refrigerator matters to us. Let us help you with the fridge. Here is a link to help you with the fridge water filter. Please read each section, watch the full video, follow the steps, and click the hyperlinks for further assistance. Replace the water filter in your Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147527037 to help our team pull up your information. Have a great day. ^Aloe

We are here to assist you at any time, Danielle007. We would like to discuss this experience further with you and determine the steps that can be taken to assist with your Samsung refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number (1149714112) to help our team locate your information when you message us. Have a great day. -John