Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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Hoping it exceeds prior overall customer reviews
[This review was collected as part of a promotion.] The refrigerator had the best look and capacity of any any we looked at, but bought in spite of negative customer reviews because of factory and extended warranty and great results over several years with Samsung Televisions. At 5 weeks we are nothing but pleased with the refrigerator and found it to be a great value.
ICE MAKER SUCKS- ICE MAKER SUCKS!
Bought in October great size plenty of space for a FAMILY of SEVEN GROCERIES BUT the ICE MAKER is the FAULT of ONE-STAR REVIEW. THE ICE MAKER IS GARBAGE !! EXPECT A FULL THREE DAYS TO FILL UP AGAIN. WHOEVER DESIGNED THIS ICE MAKER DOES NOT NEED TO BE IN THEIR POSITION AT SAMSUNG. GO BACK TO SCHOOL. MY GRANDMAS 1970 fridge would make more ice. IT"S 2025 STEP IT UP. Nothing on your response to solve or fix works. So don't try to respond with a come back like the other reviews Samsung. Some people live in 90 to 100 degree Summers I can already see this is gonna be a HUGE PROBLEM. Expect a warranty return SOON all because of the ice maker.
Chase3, we know how essential an ice maker is to our home. Let us help you. <br /><br />Here is a link to help you troubleshoot if your ice maker is not making enough ice. Please click on the embedded word.<br /><br />Samsung ice maker is not working<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1148782868) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille
WARNING: This does not support Smartthings
Note: This model DOES NOT support Smarthings despite it being listed as a feature of this model (rs27t5200sr-aa) on this very webpage. I recently purchased this device and after contacting support about how to connect Smartthings have been told it's not supported. I'm very disappointed having purchased this model based upon this misleading information.
Hi James, We understand the confusion. Let us discuss your refrigerator concern. Apologies for the inconvenience. To clarify, this refrigerator model does not support SmarthThings. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151258411) when you message us so our team can retrieve your information. Thank you. -Kimberly
Don't buy if you want an ice maker
I've had mine for 3 years, after 2 years the ice maker started to freeze up, sure you can do the deforost mode, worked twice for me, then it started taking longer and longer to start making ice again, like 3 weeks the time before last I deforosted, this time still no ice it's been 6 weeks, good thing I have a garage refrigerator that always makes ice.
Hello Gman! We appreciate you taking the time to leave your feedback I understand that your ice maker is not making ice as it should. I have provided a link to help rectify your concern.<br />(https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-not-making-any-ice)<br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />Please use the following ticket number for your reference: 1143244254<br />Thank you for choosing Samsung. ^Nic
Ice Maker Is Horrible
This refrigerator came with our house when we bought it, I would have not picked this one out. The refrigerator part is fine, but the ice maker is absolutely horrible. It does not hold much ice, it is always clogging and when you pull the ice bin out to clean out the clog, ice goes everywhere. We have to buy bags of ice from where the bin is so small and it takes a long time for it to make fresh ice. I would not buy this product.
Hi there, We appreciate the time you took to let us know about your ice maker concerns. Let us extend our help by providing the details you need for your refrigerator’s ice maker. Here is a link to help you with your ice maker concerns. Kindly choose the options “Ice maker is making some ice, but not enough” and “Ice bucket is stuck or has a block of ice”. Please note that there are hyperlinks you can click, which will give you additional information. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you need more help with your ice maker, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151422703) when you message us so our team can retrieve your information. Thank you. -Kimberly
Could be better
Very roomy and pretty . Ice maker is horrible. Never has been successful at crushed ice and cubed ice is constantly jammed. Also icemaker is severely slow ! Control panel has gone out 3 times and randomly comes back on . Water filter ran out pretty quickly and cost $50 Expected alot more out of samsung
Hello Tracy! Thank you for taking the time out of your day to provide your feedback. I know it must be frustrating when your ice maker is not working as designed. I want to help by providing a link that will help address the ice maker concern you are experiencing.<br />(http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br /><br />If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:<br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />Please use the following ticket number for your reference: 1143440631<br />Thank you for choosing Samsung. ^Nic
good and bad
I bought this fridge about six months ago. So far, it has run quietly and kept temperature fairly well, and it is quite roomy. On the other hand, there are a couple of things I do not like about it. #1. The icemaker: I thought having the icemaker in the door would be a big benefit by giving me more room in the freezer. It did that, but it makes ice so slowly, like 3 hour per cycle, and the ice storage is too small. It can't even keep up with two people, my wife and myself. In addition, the ice often gets caught in the dispenser chute and it makes a big mess when you have to take the storage bin out to clear the chute. #2. No matter how much I adjust the legs, the doors do not close properly.
Hello BigAl! Thank you for taking the time to leave your feedback. I understand that it must be frustrating when your ice maker is making ice slow and the doors to your unit are not closing properly. Below I have provided a link to help rectify your concerns.<br /> Icemaker concerns: (http://www.samsung.com/us/support/troubleshooting/TSG01001012/)<br />Door concerns: Here is some helpful information regarding the door not closing properly.<br />ㆍThere's too much weight in the door.<br /><br />ㆍThe fridge isn't level. If the front of the refrigerator is tilted forward, the doors won't stay closed.<br /><br />ㆍThe refrigerator door hinge is loose and therefore causing the door to not close or shut properly.<br /><br />ㆍCheck whether the door seal is blocked by debris which prevent the door from closing. To clean the door seal, use a soft cloth with warm water.<br /><br />ㆍEnsure that all shelves and drawers are properly pushed inside<br /><br />ㆍCheck to make sure the door seal is in good condition with no tears or missing/brittle sections<br /><br />Thank you for choosing Samsung. ^Nic
Verified Purchase
Samsung sleek style
Great for upgrades from traditional side by sides
Great capacity
[This review was collected as part of a promotion.] I really loved the capacity of this refrigerator it’s very spacious.
Great
[This review was collected as part of a promotion.] Great production, love the pictures and WiFi connection